I am trying to cancel the rebill since mid January. Inititally I was contacted and I was offered bonus content when I kepp my subscription.I replied and expressed that I still wanted to cancel. Of course there was no reaction from Centrobill and the web form does not seem to work.
I contacted the suport numerous times and I have also tried Nicky from Eurorevenue as the actual content host.
Of course radio silence.
I have been rebilled now and despite numerous submissions via the contact form for refunds on the centrobill website there was no response but auto messages.
Does anybody else has still issues cancelling the subscription?
First of all, epoch.con is not the billing company. Netbilling.com is. I had to try them all. I tried to cancel through EuroBill, CCbill, Epoch, CommerceGate and Webbiling. The guy on the phone fom epoch told me it wasn't them. Chatting with googirls support I was told to call netbilling. Then netbilling gave me another number to call. I was finally told that my subscription was cancelled. But I have no proof. No confirmation number, no e-mail. I don't understand why that website has such good reviews. Doesn't anybody cancelled ever? Next step is Visa fraud department. BEWARE. 2 DOWNLOADS AT A TIME. OR THE CONNECTION IS RESET.
Here's my less than stellar experience with Centrobill. It does have a (sort of) happy ending.
Ten days prior to the re-bill date for an annual German Goo Girls account, I went to the Centrobill website, clicked the 'consumer' button, looked up my GGG account, and clicked the 'cancel' button. Instead of the expected result, the webpage displayed the vague message "Your request has been forwarded to customer service".
No details provided about 'customer service', no contact info, no reference number, no e-mail. A day later I got a teaser e-mail from Marie at e-support24 suggesting "If you stay with us, we'll give you access to some additional sites". I replied with "No thanks - please cancel".
Several days later and Centrobill still showed the GGG account in the same state: active and set to rebill early in Jan 2014.
I sent e-mails to support at Centrobill (with cc: to e-support24) requesting cancellation status. Autobot e-mail responses received from Centrobill.
Tried calling the 877 number - this appears to be hard-wired to an answering machine. (Centrobill, e-support24 and EuroRevenue all share this same number, btw).
After several more days of silence, I sent more e-mails and got more autobot responses.
Three days after the re-bill date, a charge from Centrobill showed up on my CC account.
I sent another (strongly worded) e-mail. Autobot response.
Note that all e-mails I sent were thread-complete.
Finally (mid-Jan 2014), an e-mail from Marie at e-support24 stating:
We have already processed the issue but it can take a while till you get the refund. Due to bank procedure it will take up to seven business days. In case you have any questions, please do not hesitate to contact me directly.
The e-mail had no direct contact info for Marie.
Three days after Marie's e-mail, a refund from Centrobill was posted to my CC account. So, yay! to that and Thank You, Marie.
In summary: the Centrobill cancel process and is hard to use and evidently requires support staff to manually process cancellations. E-mails to e-support24 will be answered ... eventually. E-mails to Centrobill support result in semi-useless autobot responses. Calling the Centrobill 877 number is a waste of time and effort.
While Centrobill did eventually make good, they had use of my funds for +10 days. IMO: a questionable business practice.
Though GGG does have interesting content, I'll not do business with them again nor with any other site that uses Centrobill/e-support24.
You may wish to consider this and other related user comments before activating an account with GGG/Centrobill.
that site is far beyond beiing comparable to german goo girls. that site got less quantity of video, less quality of girls and is even high price and only flv videos to see with...imo the site is a 60-65.
I see I am not the only one that has troubles with this company; I have been a member before, also then I cancelled after the first term of subscription ended because there didn't seem to be a proper way to end the account, but at least, back then, it worked, and my account got actually cancelled.
This time: the online webform doesn't work, and there is NO proper response to any emails in which I indicat I want to cancel my subscription. Although, in their automated responses they clearly indicate that they know I want to cancel, but they simply don't do it and bill my credit card again.
But that's not all: also a few days after I subscribed the spam started coming. Spam that used my real name! I have never ever given my real name using this email account; the only exception being when I became a member of GermanGooGirls.com
It is therefore very clear that they, or their billing company, are responsible for selling this information.
This is what I don't understand: GGG make one of the best porn movies, and their excellent website are loaded with exclusive high quality movies. And then they decide to treat the people that are willing to pay for this content like this; if you are honest enough to pay for it, they steal from you, and as a reward your name gets used for spam.. I mean really.. Is this the way to fight piracy??
Stay away from this website; they don't treat you like you deserve as a paying customer!
I have been a member of this site for a long time, so far I notice that the movies they have been putting up are not really bukkake movies, they do have some bukkake scenes in them, but not the movies where it is the theme. Does any else notice it?
This is the best Asian site i have used.
After a bad experience with XVN this Asian site is the exact opposite.Good selection,good quality with a site that is easy to use,why these guys don`t mind you downloading lots with a download manager.
The downloads maxed out my connection with no stops half way through a file and they support resumes.
Although the files are large approx. 1gb the fast downloading makes up for that and the quality is probably as best as you can get anywhere.Excuse me for raving about this site but i have got really fedup with so many other bad ones.BTW i`m in the UK
On November 27th, 2008 German Goo Girls has officially announced that it is DRM-Free. This had been suspected to be the case a bit earlier, but it is now official as a newsletter has been sent out by the site to this effect.
I saw it as important to point this out as a recent review gives the impression that the site is still using DRM.
GGG's billing service 'CentroBill' ignores cancellation of my membership and keeps on billing me. You only get useless automated responses to emails from CentroBill!
It's a shame that a website has to resort to such fraudulent practices.
Centrobill ignores that I want to cancel my ggg membership. I try it with the function "Cancel membership", after this I want to contact the support. The message function does't work.
I send a message to the support of the ggg-site. No reaction. What can I do?
Creditcard Fraud!! Please read if you are a victim too.
This website makes it impossible to cancel your subscription: they deliberately make it as obscure as possible to explain to you how you can end your subscription. They only give you one option - requesting via an online chatform on this webpage: http://e-support24.com/ . And that webpage is "broken". Any emails sent to firstname.lastname@example.org are only anwered by some vague automated messages, leading you to believe they HAVE received your request to cancel, but then will bill you again.
Not directly relates with this creditcare scam is, but indicating this company isn't very bonafide:
-the fact that they sell all your private information (including real name!!) to spammers, and your emailaccount will get spammed from the day you sign up with them
-when subscribing to this website they try to trick you in a very sneaky way to sign up for another (payed!) website that you never asked for.
Look at the other complaints on this website and see how the webmaster "Sumom Ltd"/"Nicky" always reacts within hours, telling you about a "communication problem" that is "unacceptible", requesting you to either email to email@example.com or firstname.lastname@example.org.
This shows that they CAN respond to you almost immediately. However, when you do: again no response.
I tried 4 times now: no reaction.
The only way to stop this is via the creditcard companies. If you are a victim too, and they have taken money from your account after you tried to cancel: Please, inform your credit card company:
-their Tos, especially 7.4, which clearly states there is only ONE way to cancel the subscription
-explain how that webpage that is referred to in 7.4 is dysfunctional
-make sure you keep your emails that you have send to them, indicating you want to cancel your subscription
-provide them with links to this, and other review websites, which have comments from others that have been scammed.
Personally I have a contact within Mastercard, and make sure they will take action. But it is important that other companies are also warned.
Obviously, the billing company is seperate from GermanGooGirls, and their next step - after this method gets blocked, they will simply change company, and it starts over again.
For now, it is absolutely advisable to stay away from this website. If they do decide to better their lives - which I hope, because I like their content! - there are ways to check this before you sign up.
So, if you do want to sign up, do these checks:
-look in their FAQ and see if they give you a clear and simple answer on the question how you can end your subscription
-be very careful if they still try to trick you to sign up for other websites that you haven't asked for; if this is the case, you can be sure they will try to steal from you in other ways too.
Also, it would be a VERY good idea if this website also would give a clear warning..
(I wonder how long it will take "Nicky" to tell about the "communication problem" and this is "unacceptable")
...be VERY careful when navigating through the site. I was looking at a couple of the links to the company's other sites on the main page and then I go to check my email and it said I had subscriptions to them! I only gave Epoch my credit card info once, but I all of a sudden had 2 additional subscriptions, just by clicking the links!
Thankfully, I immediately emailed my complaint to Epoch and they credited my account within a half-hour, which I guess speaks to good customer service.
Still, the whole practice seems real shady, and judging by other comments, I'm not the only one who's ever had issues with this company, which is too bad, because the movies really are quite good.
ok i tried to create an account for ggg. and when i went to click full access they made me fill out the access form which you pick your name password e-mail postal code etc then you continue to put your credit card info in and what service you want. i had everything ready then clicked ok it then said this exactly........
i REALLY want to sign up for this site. how do i do it
I joined in July cancelled a few days later, got a email confirming the cancellation from centrobill.com and they rebilled my account for a second month anyway. Looks like the scam billing practices have returned to this otherwise great site.
On January 2nd I subscribed to a 2 day trial membership on germangoogirls.com. On that very day I decided to cancel that membership. The "cancel membership"-form on Centrobill's site didn't lead to a result, so I used "contact support" on the very next day (still during the trial period). I got an email, if I really wanted to quit which I answered that they should proceed with the cancellation. To that I got no further answer and the membership stayed active and I've been charged 39,95EUR though I cancelled before the end of the trial period. After that I addressed Centrobill once more using "Apply for refund", but haven't gotten any information. I also tried centrobill's support email, but my membership's still active :(
Great suprise that the drm is falling but sadly, for german speaking users they got a new border. now you have to proof youre age by a not cost free age verification company. that costs monthly or yearly extra up to 30$....that`s not aceptable in case they proof my age anyway over my creditcard also!
ok, the drm is gone, but what`s up if you can`t download really?
there is only the possibility to download maximum two videos simultan. but the dl speed is totally inconsestent. from totally slow (arround 8 hours to download) till medium speed (20minutes). all in all not satisfief with that fact.
I have a similar experience:
I DID uncheck the other subscriptions when I signed up. Then, they advertise FREE UNLIMITED access to the Gigaporn subsites BUT when I went to two of those sites they charge you $1 each and - if you don't cancel within 3 days (ATTENTION: they go by European time "CEST") - you are charged another full amount for those subscriptions!
Too bad, there content was as expected and I had no other complaints (i.e. download times and simultaneous downloads). But there marketing is unfair, and Customer Service (ONLY per online chat!!) did not help. They lost me as a customer FOREVER!
Awesome group of sites, but it's scarey when you join. There are a variety of sites that the parent company has, so if you click any link to another site you will be billed $40 and automatically join the site. I was checking out some of their sites, and when I checked my email next day I had numerous subscriptions.
I suggest not joining this site until it becomes more reputatable.
We had initally banned this company and all it's sites due to how their join process was setup. However, they have completely changed up everthing and we have unbanned them. We once again are happy to promote them!
Watch the pre checked box for additional sites. I "unchecked" the box and they still got me. They should be removed from doing business on the web. If they need to operate that way, operate somewhere else.
UPDATE 8/23/13: Thanks to Nicky and the rest of the helpful support staff for addressing the issue so quickly (whatever it may have been). After a rocky start, looks like everything is good-to-go now and I am enjoying some of the best material the internet has to offer.
Joined via epoch for the full year... got my user, pass, member ID and everything instantly via the web and email. It states I should be good to log in immediately.
Unfortunately, I try my user and pass and nothing happens in the login screen. I click the Customer Support link and it just sits endlessly on a "Centro Support" screen without doing anything.
Will update the comment if this gets fixed (really hope it does... a year membership is expensive).
I joined this site using a brand new email address which had not been used to register at any other site - within 24 hours I started receiving loads of spam. The conclusion is obvious - beware if signing up to this site - you'll be inundated with spam.
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