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Visit German Goo Girls

German Goo Girls (0)

PeTho (0) 01-14-14  06:54am
No Badges TRUST USER?   YES (0), NO (0)

Billing Fraud

On January 2nd I subscribed to a 2 day trial membership on germangoogirls.com. On that very day I decided to cancel that membership. The "cancel membership"-form on Centrobill's site didn't lead to a result, so I used "contact support" on the very next day (still during the trial period). I got an email, if I really wanted to quit which I answered that they should proceed with the cancellation. To that I got no further answer and the membership stayed active and I've been charged 39,95EUR though I cancelled before the end of the trial period. After that I addressed Centrobill once more using "Apply for refund", but haven't gotten any information. I also tried centrobill's support email, but my membership's still active :(

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

Sumom Ltd (9)
Webmaster
Hi,

There seems to have been a communication problem between centrobill and the germangoogirls.com support. Please email me your username to: nicky@eurorevenue.com and I will personally make sure you get the correct customer support.

Best,
Nicky
GermanGooGirls.com

01-14-14  08:34am

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2

PeTho (0) REPLY TO #1 - Sumom Ltd :

I've already sent you an (unanswered) email on January 9th, but OK, I'll send you another one...

EDIT:
And sent...

01-14-14  08:43am

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3

Sumom Ltd (9)
Webmaster
Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd

02-20-14  07:52am

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4

Vegas Ken
PU Staff
We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.

If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com

As always, thanks for your support and use of our site.

Vegas Ken

03-03-14  02:12pm

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