Welcome GUEST!      CREATE ACCOUNT - Forgot Password?

Create an account to share your experiences and more!

E-MAIL   PASS  

Auto Log-in Future Sessions (on this computer).
User Comment A note about the site and any replies from other users.

Visit German Goo Girls

German Goo Girls (0)

thirstyfish (0) 01-23-14  10:44am
No Badges TRUST USER?   YES (2), NO (0)

Questionable Billing: CentroBill

Here's my less than stellar experience with Centrobill. It does have a (sort of) happy ending.

Ten days prior to the re-bill date for an annual German Goo Girls account, I went to the Centrobill website, clicked the 'consumer' button, looked up my GGG account, and clicked the 'cancel' button. Instead of the expected result, the webpage displayed the vague message "Your request has been forwarded to customer service".

No details provided about 'customer service', no contact info, no reference number, no e-mail. A day later I got a teaser e-mail from Marie at e-support24 suggesting "If you stay with us, we'll give you access to some additional sites". I replied with "No thanks - please cancel".

Then: silence.

Several days later and Centrobill still showed the GGG account in the same state: active and set to rebill early in Jan 2014.

I sent e-mails to support at Centrobill (with cc: to e-support24) requesting cancellation status. Autobot e-mail responses received from Centrobill.

Tried calling the 877 number - this appears to be hard-wired to an answering machine. (Centrobill, e-support24 and EuroRevenue all share this same number, btw).

After several more days of silence, I sent more e-mails and got more autobot responses.

Three days after the re-bill date, a charge from Centrobill showed up on my CC account.

I sent another (strongly worded) e-mail. Autobot response.
Note that all e-mails I sent were thread-complete.

Finally (mid-Jan 2014), an e-mail from Marie at e-support24 stating:

We have already processed the issue but it can take a while till you get the refund. Due to bank procedure it will take up to seven business days. In case you have any questions, please do not hesitate to contact me directly.

The e-mail had no direct contact info for Marie.

Three days after Marie's e-mail, a refund from Centrobill was posted to my CC account. So, yay! to that and Thank You, Marie.

In summary: the Centrobill cancel process and is hard to use and evidently requires support staff to manually process cancellations. E-mails to e-support24 will be answered ... eventually. E-mails to Centrobill support result in semi-useless autobot responses. Calling the Centrobill 877 number is a waste of time and effort.

While Centrobill did eventually make good, they had use of my funds for +10 days. IMO: a questionable business practice.

Though GGG does have interesting content, I'll not do business with them again nor with any other site that uses Centrobill/e-support24.

You may wish to consider this and other related user comments before activating an account with GGG/Centrobill.

Reply To Comment

Comment Replies (7)

Replies to the user comment above.

Msg # User Message Date

1

rearadmiral (322) "You may wish to consider this and other related user comments before activating an account with GGG/Centrobill."

Damn right I wish to consider this! I'm glad you got this resolved but it shouldn't have had to happen. GGG is a unique site and I'm sure has a lot of potential members so having the CC biller fall flat like this is a big problem for them. I hope they fire the biller.

I definitely wouldn't consider joining this site until there are positive signs that these shady practices have stopped.

01-25-14  11:23am

Reply To Message

2

Sumom Ltd (9)
Webmaster
Hi,

Our support should be in order now. We are sorry for the inconvenience. Email me: nicky@eurorevenue.com and I will make sure our customer support prioritize your requests.

I understand It's frustrating to not get a response, we have worked hard to get this problem solved.

Best,
Nicky

01-27-14  07:17am

Reply To Message

3

woodyxxx (0) REPLY TO #2 - Sumom Ltd :

They are always VERY quick to answer these complaints, but they don't really have the intention to do anything.
-they STILL like to trick you to sign up for another paid website at an extra $34.95 pm in a very sneaky way
-they have NO respect for your privacy: they pass on your real name to spammers and you get spammed to death with your real name all over the internet
-they still REFUSE to properly inform you on their website on how to cancel an account making the procedure unnessecary difficuylt. ALL subscriptions can be cancelled direclty and without pain here: https://centrobill.com/consumer/
GGG/Eurorevenues simply lies to you when they say that it cannot be done this way. It's CentroBill that handles the accounts, NOT EuroRevenue: they are the middleman.

Eurorevenue has no intention to treat their paying customers with any respect, making it impossible to legally watch online GGG movies. And that is a shame.
It's VERY unwise to trust these people with your credit card info.

02-01-14  06:07am

Reply To Message

4

Sumom Ltd (9)
Webmaster
Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd

02-20-14  07:49am

Reply To Message

5

thrashyman1 (0) REPLY TO #4 - Sumom Ltd :

I to am having a terrible time with centrobill. Charges are still appearing even after talking with the support rep to cancel my account. I have emailed both you and Nicky and would like a quick resolution. A different billing provider or complete policy change might be in order to make the customer experience better. Right now I dont know if I will ever come back to this site.
03-02-14  12:27pm

Reply To Message

6

Vegas Ken
PU Staff
We are in communication with the people at EuroRevenue & GGG. They have committed to making good on all the past problems.

If you have an outstanding issue with GGG, please contact me directly so that I can help facilitate things for you. You can reach me via email at VegasKen (at) PornUsers.com

As always, thanks for your support and use of our site.

Vegas Ken

03-03-14  02:10pm

Reply To Message

7

xraix (0) REPLY TO #5 - thrashyman1 :

Hi,

trashyman's information is still valid.

You just cannot trust Nicky or Nadya ... the only way to keep centrobill from invoicing my credit card account was to block it.


xraix

05-07-14  12:07pm

Reply To Message

*Message rows highlighted in light orange are replies to replies.

Home - Sites - Users - Reviews - Comments - Categories - Forum

Contact Us - Announcements - FAQ's - Terms & Rules - Porn Review - Webmasters

Protecting Minors
We are strong supporters of RTA and ICRA, two of the most recognized self labeling organizations. Our site is properly labeled to assist in the protection of minors accessing inappopriate content. For information about filtering tools, check this site.

DISCLAIMER: ALL MODELS APPEARING ON THIS WEBSITE ARE 18 YEARS OR OLDER.

To report child pornography, go directly to ASACP!  We're proud to be a corporate sponsor.
Have concerns or questions about porn addiction?  We recommend this helpful resource.

Copyright © 2007 Ranks.com, Inc. and its licensors. All Rights Reserved.


Loaded in 0.01 seconds.