Descent but extremely difficult to cancel recurring charges.
To start off on a good note. The site was good. Bit annoying in some places but generally easy to navigate around. Modern updates are a good HD quality, older videos are of poor definition as you would expect. Still I enjoyed the site.
NOW THE BAD...
If you join up for a TRIAL PERIOD of 1 or 2 days, 99% of the SITE IS LOCKED forcing you to either cancel and move on or buy a full membership. However if you try to cancel your trial membership you have to go through an automated system and wait for a customer representative to email you. This takes days. By which point you are AUTOMATICALLY SIGNED UP FOR A FULL PRICED MONTH. .
If you do take a full month membership then funnily enough the same thing happens.
Several users on here alone (and other forums) appear to be having difficulty in cancelling their membership and END UP PAYING RECURRING CHARGES. This is down to e-support24.com and Centrobill who seem to deal with the websites billing. Or should I say don't deal with them. From my experience alone it is impossible to contact them and when you do send them a message (via Centrobill) or email via e-support24 then you just get ignored and you have no idea if your problem is getting resolved.
BEWARE! You can't cancel and will be continually charged!
Wanted to cancel my account to extremebukkake.com (part of the John thompson/germangoogirls network) so I did the usual and hit the cancel button. Got the message "Your request has been forwarded on to customer service." So I thought that was it. Done and done.
Logged into my CC account last week and suddenly saw a charge for £34.95. And for the month before and the month before in fact for the past 6months!!!
So I went to centrobill and found my account was still active. So I cancelled it once again to avoid being charged for March 2017. But guess what, it didn't cancel and I was charged again. So I've put in "Apply for a refund" on all the transactions, sent 5 or 6 emails and still I'm awaiting. It's an absolute joke.
Surely this is some sort of fraud???
If I don't hear anything looks like I'll be taking this further but my advice to anyone out their is to avoid joining anything to do with Centrobill or esupport24.
It seems once you sign up you are signed up for life.
AVOID AVOID AVOID!!!
Regent, I joined Fellatio Japan the other day, and it's the same company owning/running the website you reviewed. Although I'm not knowledgable about the tech specs like a lot of reviewers here, I can say I found the videos and images to be OUTSTANDING in quality.
I'm not sure if they can be exceeded right now. On the site I joined, they use a lot (not all) of these black backgrounds that make the porcelain white pretty models look amazing. I think they're on to something here.
For the record, I subscribed to a different site of the same company (666bukkake). I am adding my comment here, because none of their other sites seem to receive any comments.
I subscribed to the 1 dollar 2-day trial. I _did_ read the terms of service, carefully. I noted "you must notify the Company directly 24 hours before the end of the trial/special offer period to cancel automatic renewal". I went ahead and subscribed. Unfortunately, I failed to google CentroBill beforehand.
Well, I did eventually google them not long after subscribing, and came upon this page of comments, which made me very, very nervous. I immediately initiated the cancellation of my subscription at centrobill.com. This was way more than 24 hours before the end of the trial period, like, hours after subscribing. I have yet to receive a response. I also tried to contact them via the "Contact Support" link next to my order on their Orders page.
I still haven't received a single response, and have now been billed for the full membership price (44.95 USD). Of course I immediately applied for a refund on their page, but I'm sceptical that my experience with them will be any different than it's been so far. I really hope I won't have to get a new credit card :S
The moral of the story I guess is: always read the reviews BEFORE pressing the button.
I like the content, but I move around between porn sites, and don't like to subscribe to one for a long period of time.
These guys are fucking scam artists. I've tried to cancel my membership multiple times, with no success. If they had let me cancel, I probably would have re-subscribed again at some time in the future, but these fuckers are never getting another cent of my money.
I had to cancel my credit card to stop these fraudsters charging it again.
THIS SITE IS A RIP OFF SCAM... I dare you to TRY to unsubscribe. I've tried 5 times now in at least three different ways. Yes, I have gotten replies, offering free upgrades to remain a member but they will not cancel my membership... I have not received a confirmation of cancellation which billing company site's Terms and Conditions state I MUST receive in order for cancellation to be in effect. STAY FAR, FAR AWAY FROM THESE SCAMMERS! I'm in the process of working with my financial institution to avoid future charges but looks like I may need to close the account!! STAY AWAY!
Do not subscribe to this website!!!
I've tried several ways to cancel (centrobill, contact form etc.) but no reply.
I think only a new credit card helps!!
As Asian porn sites go this is one of the better ones. Good amount of content, uncensored sex scenes, full trial, different download options - all of which are fast, and even the mobile|iPad size looks good on a full size screen. There is a good assortment of scenes and settings, and the performers, both male and female, are very nice looking and a cut above what you see on a lot of other Asian sites. This one is easily recommended.
I get an automatic confirmation after my cancellation and again a coformation on the last day of my subscribtion. They billed my just 1 time (for 1 month). I joined via Direct Debit (not Credit Card).
But I think there are no longer bonus sites with the subscrption. Be carefull! I think they bill you again if you click on other sites. I sent an E-Mail to the support team, because I want to know if I have to pay extra if I click on the icons of other sites, but I get no answer.
CentroBills easy cancellation process: get a new credit card!
German Goo has some great content but you better like it a lot and permanently because there's no way to unsubscribe. The only way to unsubscribe is call your bank and get a new credit card.
Just wanted to also warn users to stay away from Centrobill, they cancelled my subscription 4 months ago in response to my request, had an email asking if I wanted to stay with a discount etc, I replied no thanks, I then presumed everything was cancelled, so I thought. They been billing every since, I have tried to cancel again, tried to email, no answer from them, I am now changing my card because of this. This company is fraudulent and all porn sites that use them, please stay away from them....
I will have to cancel my credit card, because this HORRIBLE payment company will not allow me to unsubscribe or cancel my auto-renewal.
I am waiting now for almost a week for even a reply after trying to contact them a couple times.
DO NOT SUBSCRIBE!
I am appalled by the business model and will never use anything again by JT/GGG/Centrobill (I blame everyone because I'm sure they all enjoy this fraudulent symbiosis).
German Goo is still ripping off users, just from a new location. freeones.com has allowed German Goo to post ads even after thebestporn.com delisted the site for numerous unresolved user complaints regarding improper billing and cancellation practices.
I've never been a member at this site and likely never will be. I was surprised at the number of people who reported the same problems over and over. And I was really surprised that the webmaster seemed so concerned and involved yet nothing ever got resolved. If it was the site, shame on them. If it was the biller, then the site should have severed that relationship quickly.
The sad part is that this looks like it might be a case of a good and unique site being destroyed by a third-party biller.
Two thumbs up for the TBP/PU staff in deciding to de-list them.
I am seriously fed up with this company! Warning! DO NOT JOIN!
Since the date I joined last month I wanted to cancel my membership so it did not recur. I have been trying and trying and trying to cancel it over and over to no avail! I am about to be billed again in a week and I can not afford it. They also signed me up to myporndownloads.com, which I did not realize until my membership was processed and confirmed. I am stuck with two fucking bills I can not repeatedly pay. I have only gotten an automated message from centrobill (once, out of the many times I tried to contact them) saying they would be in contact with me soon. This was about two weeks ago and I have heard nothing. I sent a message to customer support at the germangoogirls.com website as well and it took several days until I finally got a response. I got a message from Marie, in an unprofessional manner, asking me to stay longer and I said no, that I wanted both my subscriptions cancelled. I was told that, if confirming my request to cancel, I would be assured the fastest response possible and I have not heard shit from them since the date I got that email. I was not even told that it would be cancelled after my reply, only that I would be 'assured the fastest response.' Either these people are frauds or they are fucking idiots and I am tired of the stress I have been carrying with me over the possibility of being billed again when I can not afford another charge to their website! Do not sign up to germangoogirls.com, or any website that uses centrobill! Complete unprofessional frauds that will steal your money! Be warned!
I initially joined GGG with the two days trial, and since I could,t watch any video, I clicked the "become a member" key, and without a warning, they subscribed me and charge me 45 USD a month!
I just want to unsubscribe because I cannot afford to stay member!
I tried to call CentroBill 20 times, I tried to unsubscribe me so may times too, but it doesn't do anything!!!
I recently checked my cc balance and noticed that I have been repeatedly billed by ggg although I thought I cancelled my subscription 5 months ago. I checked the billing site and found out that my subscription was still active, so I cancelled it again.
Checking my email account, I found out that they had sent me an email 5 months ago, saying something like "we would like to keep you as a customer. If you still want to cancel, respond to this email with a reason."
Basically: they expect you to read and reply to their email in order to complete your cancellation! If you do NOT reply, your subscription will remain active, regardless if you hit the "cancel my sub" button on the billing site or not. This silent agreement thing is unacceptable in my books and I will stay FAR away from any site that charges through this biller.
Also, my new attempt to cancel the subscription was ignored. No email, no nothing, I'm still a member of this site, whether I want it or not.
This site seems like scam. Very bad quality movies.
I tried to sign up and got an offer of 1 month for 14.95 USD. I'm very disappointed. Just after signing up someone tried to use the credit card for about 1500 USD in the US. I haven't been there in this period and the card was new.
I am trying to cancel the rebill since mid January. Inititally I was contacted and I was offered bonus content when I kepp my subscription.I replied and expressed that I still wanted to cancel. Of course there was no reaction from Centrobill and the web form does not seem to work.
I contacted the suport numerous times and I have also tried Nicky from Eurorevenue as the actual content host.
Of course radio silence.
I have been rebilled now and despite numerous submissions via the contact form for refunds on the centrobill website there was no response but auto messages.
Does anybody else has still issues cancelling the subscription?
Here's my less than stellar experience with Centrobill. It does have a (sort of) happy ending.
Ten days prior to the re-bill date for an annual German Goo Girls account, I went to the Centrobill website, clicked the 'consumer' button, looked up my GGG account, and clicked the 'cancel' button. Instead of the expected result, the webpage displayed the vague message "Your request has been forwarded to customer service".
No details provided about 'customer service', no contact info, no reference number, no e-mail. A day later I got a teaser e-mail from Marie at e-support24 suggesting "If you stay with us, we'll give you access to some additional sites". I replied with "No thanks - please cancel".
Then: silence.
Several days later and Centrobill still showed the GGG account in the same state: active and set to rebill early in Jan 2014.
I sent e-mails to support at Centrobill (with cc: to e-support24) requesting cancellation status. Autobot e-mail responses received from Centrobill.
Tried calling the 877 number - this appears to be hard-wired to an answering machine. (Centrobill, e-support24 and EuroRevenue all share this same number, btw).
After several more days of silence, I sent more e-mails and got more autobot responses.
Three days after the re-bill date, a charge from Centrobill showed up on my CC account.
I sent another (strongly worded) e-mail. Autobot response.
Note that all e-mails I sent were thread-complete.
Finally (mid-Jan 2014), an e-mail from Marie at e-support24 stating:
We have already processed the issue but it can take a while till you get the refund. Due to bank procedure it will take up to seven business days. In case you have any questions, please do not hesitate to contact me directly.
The e-mail had no direct contact info for Marie.
Three days after Marie's e-mail, a refund from Centrobill was posted to my CC account. So, yay! to that and Thank You, Marie.
In summary: the Centrobill cancel process and is hard to use and evidently requires support staff to manually process cancellations. E-mails to e-support24 will be answered ... eventually. E-mails to Centrobill support result in semi-useless autobot responses. Calling the Centrobill 877 number is a waste of time and effort.
While Centrobill did eventually make good, they had use of my funds for +10 days. IMO: a questionable business practice.
Though GGG does have interesting content, I'll not do business with them again nor with any other site that uses Centrobill/e-support24.
You may wish to consider this and other related user comments before activating an account with GGG/Centrobill.
Creditcard Fraud!! Please read if you are a victim too.
This website makes it impossible to cancel your subscription: they deliberately make it as obscure as possible to explain to you how you can end your subscription. They only give you one option - requesting via an online chatform on this webpage: http://e-support24.com/ . And that webpage is "broken". Any emails sent to support@e-support24.com are only anwered by some vague automated messages, leading you to believe they HAVE received your request to cancel, but then will bill you again.
Not directly relates with this creditcare scam is, but indicating this company isn't very bonafide:
-the fact that they sell all your private information (including real name!!) to spammers, and your emailaccount will get spammed from the day you sign up with them
-when subscribing to this website they try to trick you in a very sneaky way to sign up for another (payed!) website that you never asked for.
Look at the other complaints on this website and see how the webmaster "Sumom Ltd"/"Nicky" always reacts within hours, telling you about a "communication problem" that is "unacceptible", requesting you to either email to nicky@eurorevenue.com or support@eurorevenue.com .
This shows that they CAN respond to you almost immediately. However, when you do: again no response.
I tried 4 times now: no reaction.
The only way to stop this is via the creditcard companies. If you are a victim too, and they have taken money from your account after you tried to cancel: Please, inform your credit card company:
Show them:
-their Tos, especially 7.4, which clearly states there is only ONE way to cancel the subscription
-explain how that webpage that is referred to in 7.4 is dysfunctional
-make sure you keep your emails that you have send to them, indicating you want to cancel your subscription
-provide them with links to this, and other review websites, which have comments from others that have been scammed.
Personally I have a contact within Mastercard, and make sure they will take action. But it is important that other companies are also warned.
Obviously, the billing company is seperate from GermanGooGirls, and their next step - after this method gets blocked, they will simply change company, and it starts over again.
For now, it is absolutely advisable to stay away from this website. If they do decide to better their lives - which I hope, because I like their content! - there are ways to check this before you sign up.
So, if you do want to sign up, do these checks:
-look in their FAQ and see if they give you a clear and simple answer on the question how you can end your subscription
-be very careful if they still try to trick you to sign up for other websites that you haven't asked for; if this is the case, you can be sure they will try to steal from you in other ways too.
Also, it would be a VERY good idea if this website also would give a clear warning..
(I wonder how long it will take "Nicky" to tell about the "communication problem" and this is "unacceptable")
I see I am not the only one that has troubles with this company; I have been a member before, also then I cancelled after the first term of subscription ended because there didn't seem to be a proper way to end the account, but at least, back then, it worked, and my account got actually cancelled.
This time: the online webform doesn't work, and there is NO proper response to any emails in which I indicat I want to cancel my subscription. Although, in their automated responses they clearly indicate that they know I want to cancel, but they simply don't do it and bill my credit card again.
But that's not all: also a few days after I subscribed the spam started coming. Spam that used my real name! I have never ever given my real name using this email account; the only exception being when I became a member of GermanGooGirls.com
It is therefore very clear that they, or their billing company, are responsible for selling this information.
This is what I don't understand: GGG make one of the best porn movies, and their excellent website are loaded with exclusive high quality movies. And then they decide to treat the people that are willing to pay for this content like this; if you are honest enough to pay for it, they steal from you, and as a reward your name gets used for spam.. I mean really.. Is this the way to fight piracy??
Stay away from this website; they don't treat you like you deserve as a paying customer!
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