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German Goo Girls (0)

bibo (13) 03-01-14  01:27am
Rookie Badge  Pollster  Male Profile TRUST USER?   YES (22), NO (0)

Another warning

I recently checked my cc balance and noticed that I have been repeatedly billed by ggg although I thought I cancelled my subscription 5 months ago. I checked the billing site and found out that my subscription was still active, so I cancelled it again.
Checking my email account, I found out that they had sent me an email 5 months ago, saying something like "we would like to keep you as a customer. If you still want to cancel, respond to this email with a reason."
Basically: they expect you to read and reply to their email in order to complete your cancellation! If you do NOT reply, your subscription will remain active, regardless if you hit the "cancel my sub" button on the billing site or not. This silent agreement thing is unacceptable in my books and I will stay FAR away from any site that charges through this biller.

Also, my new attempt to cancel the subscription was ignored. No email, no nothing, I'm still a member of this site, whether I want it or not.

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Msg # User Message Date

1

Vegas Ken
PU Staff
I know that GGG is aware of your situation and is going to address it. I spoke with them specifically about you already. If need be, please contact me if you need assistance or if I can help facilitate.

Vegas Ken

03-03-14  02:08pm

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