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When a cancellation form requires giving reasons for cancelling, I ...

Type: General

Submitted by Drooler (220)
choose the best answer I can. 91% 53 Votes
choose any answer; who cares? 5% 3 Votes
have another idea, which is .. 3% 2 Votes

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58 Votes Total

May 25, 2008

Poll Replies (14)

Replies to the user poll above.

Msg # User Message Date


Drooler (220) Generally, mine is "choose the best answer I can," but not always. Sometimes there is no choice that reflects my reason for cancelling. In that case, at ccbill, I usually choose "other," but on most other forms, such as those from DHD Media and Epoch, I just choose anything that will get me out of the site without "hurting the site" if I like it (e.g., "spouse found subscription" or some such).

If the forms had "not a month-to-month subscriber" as an option, I'd just choose that. I'd think it would be a pretty common reason. I don't know why the forms are so often set up with this premise that quitting after one month is so remarkable that you have to explain to them why.

05-25-08  02:37am

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mr smut (42) As with Epoch I usually get something like "Satisfied customer" or "No problem just moving on" which is my normal choice if I just wanted to have a quick view or as with some girls from Southern Charms just wanted to quickly download the newest sets.
05-25-08  04:06am

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Jay G (67) I like to give back feedback whenever I can. I chose the site because it had something I wanted. If I can offer thoughts to improve it, why not? I've often returned to sites (sometimes as often as four or five times) and have enjoyed them again as I enjoy improvements they've made, even though I'm not a great recurring member for more than a few months. I've actually had a few sites seem to try some of my suggestions and that always made me feel goood.
05-25-08  06:35am

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Monahan (44) The choices are so simple I always pick the one that matches my actual reason. Can't hurt.

Apart from "Just moving on," my usual reply, I've also clicked download problems and quality problems, if those answers apply.

Danni.com asked these questions when I cancelled in 2006 and I answered "support problems." I got an email from someone asking for more info, so I responded hoping they would pay attention and possibly even get a free month. Instead I got a very defensive and insulting reply from them.

Strange. With the big bucks that can be made with good sites and good customer service it seems like some webmasters are thick and stupid.

05-25-08  07:35am

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Denner (235) Well, honestly.......sometimes I do not care...
Exept with sites who now or before has treated me with some sort of respect as a customer/user...

Alas, there are still quite a few sites out there, that do not give a damn about the paying customer. No answers to mails, no nada...

Still: I once made an error, where I felt the site was a fraud. And I answered "Fraud" as a reason for cancel (CCBill) But that resulted in a block of my creditcard for a long time at any billing co (and BTW: No charge for that site). But ok, that was back years ago - now I choose between: "Other" - "satisfied customer" - or "didn't like the site".

But bottom line: Do anybody at those sites take notice??? Do not know myself.

05-25-08  09:07am

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Davit (46) One thing I've done before - and I'm sure many of you out there have done this too - is pretend I want to cancel in order to get another month much cheaper.

Many sites, if you go to cancel and select "no problem, just moving on" they will then try and bribe you to stay for a very cheap fee.

It's not often I do this though. Usually I am happy to leave after one month because I have downloaded all the content and it's not worth staying, even for a cheap fee. But a couple of times I haven't had a chance to get all the content, so I pretended to want to cancel, and got the 2nd month much cheaper (about $10).

05-25-08  10:50am

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littlejoe (23) usually say due to money, which is true partly. also if theres a comment space and the site was great id let them know
05-25-08  12:40pm

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Drooler (220) REPLY TO #5 - Denner :

That "Fraud" choice at CCBill is vague. Who defrauded whom, and in what way? It shouldn't necessarily mean credit card fraud, either. It could be interpreted as unfounded claims made by the site. After all, it's given as a reason for quitting.

Glad to be told about your difficulties after your having made that innocent choice, but only to be forewarned.

One could simply choose it erroneously and be back on a cash lifestyle!

05-25-08  03:54pm

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Drooler (220) REPLY TO #4 - Monahan :

The cancellation process at Danni and other sites that use that system is a silly nuisance. You have to type in a reason. It's like, "You want to quit after one month? What's the problem? (Click) You're still sure about wanting to quit. Well, you'd better have an explanation for that!"

I type in: "Because I want to."

05-25-08  04:01pm

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pat362 (375) I usually pick moving on or something similar to that. I rarely add comments, but when I do it's because there was something annoying about the site. Funny thing is, I've never been contacted after leaving a comment so I must assume that the webmasters don't care about the reasons.
05-25-08  04:19pm

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nygiants03 (162) Just choose the best answer I can. Usually I just put money or something similar to that as the answer.
05-26-08  09:24am

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Denner (235) REPLY TO #8 - Drooler :

I got mad at a site I felt was pure hoax/fraud upon the user, so I choosed "Fraud" at CCBill.
Obivious they (CCBill) regard that choise as Credit Card-fraud - and in the following loooong periode NO billing service would accept that card..first and last time I picked that reason.
And you're sure right: it's not clear.

05-26-08  11:00am

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Pinche Kankun (Disabled) Explain why I didn't like the paysite if the option is available.
05-27-08  10:48pm

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Wittyguy (105) I usually choose "satisfied customer" or "did not like quality" options. If they give you room to add your own explanation I usually try and say why if I was not happy with the site but I doubt that the webmasters take those replies into consideration very much.
06-03-08  03:18pm

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