I am trying to cancel the rebill since mid January. Inititally I was contacted and I was offered bonus content when I kepp my subscription.I replied and expressed that I still wanted to cancel. Of course there was no reaction from Centrobill and the web form does not seem to work.
I contacted the suport numerous times and I have also tried Nicky from Eurorevenue as the actual content host.
Of course radio silence.
I have been rebilled now and despite numerous submissions via the contact form for refunds on the centrobill website there was no response but auto messages.
Does anybody else has still issues cancelling the subscription?
HA, HA, 1 year later, its nice to see this site has 1 thing going for it - Consistency. . . After several futile tries to log in, you`ll find interminable waits to switch from page to page. . . Mind-numbing delays to watch a scene, after hitting `PLAY`. . . It takes MINUTES to accomplish anything here. . . Support was very courteous, and tried to be helpful, but in the end, nothing works. . . You`d be better off flushing your money down the toilet - less aggravation. . . STAY AWAY
First of all, epoch.con is not the billing company. Netbilling.com is. I had to try them all. I tried to cancel through EuroBill, CCbill, Epoch, CommerceGate and Webbiling. The guy on the phone fom epoch told me it wasn't them. Chatting with googirls support I was told to call netbilling. Then netbilling gave me another number to call. I was finally told that my subscription was cancelled. But I have no proof. No confirmation number, no e-mail. I don't understand why that website has such good reviews. Doesn't anybody cancelled ever? Next step is Visa fraud department. BEWARE. 2 DOWNLOADS AT A TIME. OR THE CONNECTION IS RESET.
I see I am not the only one that has troubles with this company; I have been a member before, also then I cancelled after the first term of subscription ended because there didn't seem to be a proper way to end the account, but at least, back then, it worked, and my account got actually cancelled.
This time: the online webform doesn't work, and there is NO proper response to any emails in which I indicat I want to cancel my subscription. Although, in their automated responses they clearly indicate that they know I want to cancel, but they simply don't do it and bill my credit card again.
But that's not all: also a few days after I subscribed the spam started coming. Spam that used my real name! I have never ever given my real name using this email account; the only exception being when I became a member of GermanGooGirls.com
It is therefore very clear that they, or their billing company, are responsible for selling this information.
This is what I don't understand: GGG make one of the best porn movies, and their excellent website are loaded with exclusive high quality movies. And then they decide to treat the people that are willing to pay for this content like this; if you are honest enough to pay for it, they steal from you, and as a reward your name gets used for spam.. I mean really.. Is this the way to fight piracy??
Stay away from this website; they don't treat you like you deserve as a paying customer!
I initially joined GGG with the two days trial, and since I could,t watch any video, I clicked the "become a member" key, and without a warning, they subscribed me and charge me 45 USD a month!
I just want to unsubscribe because I cannot afford to stay member!
I tried to call CentroBill 20 times, I tried to unsubscribe me so may times too, but it doesn't do anything!!!
I'm not sure if I will do a full review of Throated, but it's a pretty good site, although just hasn't 'clicked' with me. I can't put my finger on why, which is why I'm erring towards not reviewing it.
I think part of the problem is that most girls I've encountered have only done a single scene each - there's hundreds of girls, but as a result they're all a bit anonymous somehow. I prefer to explore a site, find some favourites and invest my time in them, but no sooner do you watch a scene and get into a girl, you realise that's the only scene the site has to offer for her.
Despite this, it's a good site with good content, good quality, good navigation and the fundamentals are all there.
Here's my less than stellar experience with Centrobill. It does have a (sort of) happy ending.
Ten days prior to the re-bill date for an annual German Goo Girls account, I went to the Centrobill website, clicked the 'consumer' button, looked up my GGG account, and clicked the 'cancel' button. Instead of the expected result, the webpage displayed the vague message "Your request has been forwarded to customer service".
No details provided about 'customer service', no contact info, no reference number, no e-mail. A day later I got a teaser e-mail from Marie at e-support24 suggesting "If you stay with us, we'll give you access to some additional sites". I replied with "No thanks - please cancel".
Then: silence.
Several days later and Centrobill still showed the GGG account in the same state: active and set to rebill early in Jan 2014.
I sent e-mails to support at Centrobill (with cc: to e-support24) requesting cancellation status. Autobot e-mail responses received from Centrobill.
Tried calling the 877 number - this appears to be hard-wired to an answering machine. (Centrobill, e-support24 and EuroRevenue all share this same number, btw).
After several more days of silence, I sent more e-mails and got more autobot responses.
Three days after the re-bill date, a charge from Centrobill showed up on my CC account.
I sent another (strongly worded) e-mail. Autobot response.
Note that all e-mails I sent were thread-complete.
Finally (mid-Jan 2014), an e-mail from Marie at e-support24 stating:
We have already processed the issue but it can take a while till you get the refund. Due to bank procedure it will take up to seven business days. In case you have any questions, please do not hesitate to contact me directly.
The e-mail had no direct contact info for Marie.
Three days after Marie's e-mail, a refund from Centrobill was posted to my CC account. So, yay! to that and Thank You, Marie.
In summary: the Centrobill cancel process and is hard to use and evidently requires support staff to manually process cancellations. E-mails to e-support24 will be answered ... eventually. E-mails to Centrobill support result in semi-useless autobot responses. Calling the Centrobill 877 number is a waste of time and effort.
While Centrobill did eventually make good, they had use of my funds for +10 days. IMO: a questionable business practice.
Though GGG does have interesting content, I'll not do business with them again nor with any other site that uses Centrobill/e-support24.
You may wish to consider this and other related user comments before activating an account with GGG/Centrobill.
What happens between a site and TBP to lead to the two not doing business and what does it mean for a regular porn user? Are the company not to be trusted or where they jerks or something else, much less hostile?
On this website you can only download one video at a time, if you try to download two movies, you get this error message saying that you are currently downloading a movie and you have to wait until that current download is done. What a waste of time! I hate websites that make you sit in front of the computer to download their movies!
First: I really regret spending $ 33 at this site. Amateur Allure for sure has some of the cutiest, swell looking models that I've not seen anywhere else, Great!
But when that is said: The style of filming, the poor photo-quality and almost entirely close-ups (video), the site is generally not worth much - unless you're a devoted close-up blowjob-fan or swallow-ditto.
Every scene has the exact same way/style/editing - and what I miss here is fine views of the models bodies - nada - also here it's almost entirely close-ups.
Too bad, because most of the models are just top.....
Have not saved one single file
On November 27th, 2008 German Goo Girls has officially announced that it is DRM-Free. This had been suspected to be the case a bit earlier, but it is now official as a newsletter has been sent out by the site to this effect.
I saw it as important to point this out as a recent review gives the impression that the site is still using DRM.
GGG's billing service 'CentroBill' ignores cancellation of my membership and keeps on billing me. You only get useless automated responses to emails from CentroBill!
It's a shame that a website has to resort to such fraudulent practices.
Centrobill ignores that I want to cancel my ggg membership. I try it with the function "Cancel membership", after this I want to contact the support. The message function does't work.
I send a message to the support of the ggg-site. No reaction. What can I do?
I have been an active user to their site for some time. Great content - although maybe not suitable for everyone.
Please be aware that the recently changed their video posting policy. Many of the new videos are only available for streaming, not for download ..... it is unclear if and how newly added videos posted will be downloadable ....
I cancelled my membership in good time so that I didn't get rebilled 'for my convenience', and initially I couldn't access the member's area despite having two weeks left on my membership.
I didn't get a reply to my email from support, but the webmaster saw my message here and seems to have fixed it (see his message, below). Just something to look out for if you join.
Rodney Moore is known as one of the stingiest porn producers in the business, but I liked his old stuff and after all this time decided to give it a go.
It was no go.
Paid my money and waited. And waited. And waited.
No access.
CCBill was good about it, bending over backwards to try to help me. They tried and tried to contact the webmaster, who is Moore. He ignored them. CCBill said they had to give him 2 days, by law, for him to contact back. He did not.
Without me asking, they charged back and advised me not to bother. Full refund.
...be VERY careful when navigating through the site. I was looking at a couple of the links to the company's other sites on the main page and then I go to check my email and it said I had subscriptions to them! I only gave Epoch my credit card info once, but I all of a sudden had 2 additional subscriptions, just by clicking the links!
Thankfully, I immediately emailed my complaint to Epoch and they credited my account within a half-hour, which I guess speaks to good customer service.
Still, the whole practice seems real shady, and judging by other comments, I'm not the only one who's ever had issues with this company, which is too bad, because the movies really are quite good.
ok i tried to create an account for ggg. and when i went to click full access they made me fill out the access form which you pick your name password e-mail postal code etc then you continue to put your credit card info in and what service you want. i had everything ready then clicked ok it then said this exactly........
Location: ../error.php?err=member_not_found
i REALLY want to sign up for this site. how do i do it
I joined in July cancelled a few days later, got a email confirming the cancellation from centrobill.com and they rebilled my account for a second month anyway. Looks like the scam billing practices have returned to this otherwise great site.
On January 2nd I subscribed to a 2 day trial membership on germangoogirls.com. On that very day I decided to cancel that membership. The "cancel membership"-form on Centrobill's site didn't lead to a result, so I used "contact support" on the very next day (still during the trial period). I got an email, if I really wanted to quit which I answered that they should proceed with the cancellation. To that I got no further answer and the membership stayed active and I've been charged 39,95EUR though I cancelled before the end of the trial period. After that I addressed Centrobill once more using "Apply for refund", but haven't gotten any information. I also tried centrobill's support email, but my membership's still active :(
Creditcard Fraud!! Please read if you are a victim too.
This website makes it impossible to cancel your subscription: they deliberately make it as obscure as possible to explain to you how you can end your subscription. They only give you one option - requesting via an online chatform on this webpage: http://e-support24.com/ . And that webpage is "broken". Any emails sent to support@e-support24.com are only anwered by some vague automated messages, leading you to believe they HAVE received your request to cancel, but then will bill you again.
Not directly relates with this creditcare scam is, but indicating this company isn't very bonafide:
-the fact that they sell all your private information (including real name!!) to spammers, and your emailaccount will get spammed from the day you sign up with them
-when subscribing to this website they try to trick you in a very sneaky way to sign up for another (payed!) website that you never asked for.
Look at the other complaints on this website and see how the webmaster "Sumom Ltd"/"Nicky" always reacts within hours, telling you about a "communication problem" that is "unacceptible", requesting you to either email to nicky@eurorevenue.com or support@eurorevenue.com.
This shows that they CAN respond to you almost immediately. However, when you do: again no response.
I tried 4 times now: no reaction.
The only way to stop this is via the creditcard companies. If you are a victim too, and they have taken money from your account after you tried to cancel: Please, inform your credit card company:
Show them:
-their Tos, especially 7.4, which clearly states there is only ONE way to cancel the subscription
-explain how that webpage that is referred to in 7.4 is dysfunctional
-make sure you keep your emails that you have send to them, indicating you want to cancel your subscription
-provide them with links to this, and other review websites, which have comments from others that have been scammed.
Personally I have a contact within Mastercard, and make sure they will take action. But it is important that other companies are also warned.
Obviously, the billing company is seperate from GermanGooGirls, and their next step - after this method gets blocked, they will simply change company, and it starts over again.
For now, it is absolutely advisable to stay away from this website. If they do decide to better their lives - which I hope, because I like their content! - there are ways to check this before you sign up.
So, if you do want to sign up, do these checks:
-look in their FAQ and see if they give you a clear and simple answer on the question how you can end your subscription
-be very careful if they still try to trick you to sign up for other websites that you haven't asked for; if this is the case, you can be sure they will try to steal from you in other ways too.
Also, it would be a VERY good idea if this website also would give a clear warning..
(I wonder how long it will take "Nicky" to tell about the "communication problem" and this is "unacceptable")
Last week I joined this site through the discount link on thebestporn.com. I have been charged the 19.95 and still have not been able to log in. None of my messages to customer support have been answered and when I try looking up my account I get an error. Yet somehow they managed to get the charging my credit card part right. I am still waiting for a response and hoping that they do not continue charging me after this billing cycle. I will post any changes that occur in regards to this problem.
This evening I checked my credit card statement and it appears that the charge has been removed per my request and hopefully this was just a misunderstanding or glitch. Have not heard from website so unsure of their side of things. Sorry we couldn't do business together but no harm no foul I suppose.
Joined recently and have had none of the reported problems
I joined Facial Abuse recently and I'm working my way through the material It is a LOT more extreme than I expected it to be. I like BDSM stuff, but this is too extreme for me. Objectively the site is great – lots of material, relatively easy to navigate, good download speeds – but subjectively, this site is probably only for a select group. Be warned - some of this stuff makes Max Hardcore look like a Girl Scout.
I haven't experienced any of the technical issues that people reported here. My log-in works all the time, and I find that download speeds are consistently around 1.3MB/sec. I haven't had to contact customer service for anything yet so I can't comment on that.
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