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User Polls Daily polls where users can vote and give their opinion!

What is your preferred method of contacting a pay site's customer service/support?

Type: General
eMail 84% 31 Votes
Phone 3% 1 Votes
Instant message 11% 4 Votes
Other 3% 1 Votes

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37 Votes Total

Jul 15, 2012

Poll Replies (16)

Replies to the user poll above.

Msg # User Message Date

1

elephant (65) I prefer email or IM if available to get a quicker answer.
07-15-12  12:25am

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2

RustyJ (145) Email always. Who knows where they are and how much calling them costs and email is just the simplest method.
07-15-12  12:31am

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3

slutty (111) Email, but I've only ever had to do it once.
07-15-12  12:49am

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4

lk2fireone (194) Email. But some sites don't bother answering.
07-15-12  12:52am

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5

BadMrFrosty (56) I prefer Email but some sites dont have the courtesy to answer so having a backup option is always good.
07-15-12  01:11am

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6

otoh (54) Email - for what it's worth. I've had more sites not reply than do.
07-15-12  01:43am

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7

Capn (28) I always go with email.
07-15-12  02:16am

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8

Marcus (45) Email. Normally gets ignored though.
07-15-12  03:05am

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9

Claypaws (44)
Webmaster
Email. This is my preferred method for contacting all contacts except close friends. Of the 20 or so sites I regularly join, I have contacted the customer service, webmaster or owner of most, some of them many times. I have always had a response from them, often within minutes and always friendly and helpful. I have not often had to email a biller, such as ccbill, but when I have, they have replied quickly and helpfully too. I have only phoned a biller once and that was also satisfactory. My phone package allows me to make most international calls very cheaply (like 1p per minute to the US or Europe) but I still prefer email.

When emailing a site, I think it is very important to stay calm and polite. This maximises your chance of getting a reply. But perhaps I have a tendency to join sites which care about their members.

07-15-12  03:25am

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10

gaypornolover (38) Instant message as I can get an answer right away. E-mail if not.
07-15-12  04:10am

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11

Drooler (220) I don't use IM programs, but I'll use chat through the browser if it's offered. That way, there's no waiting around for hours (or days) and it's all in textual form. That helps to make things clear compared to voice communication.

I think chat's the best, or IM if it's like chat.

07-15-12  06:47am

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12

Denner (233) Email, that's it......but yes, like other PUs here - get a little pissed, when a site do not answer. Man, we're customers....
07-15-12  07:57am

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13

pat362 (371) Instant message is my favorite because it's in real time but very few sites offer that so email becomes my default favorite for all other sites. I have only encountered one instance when i had to call a site because they didn't offer email and that was for one of Playboys sites. I have never been back nor will I ever.
07-15-12  09:19am

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14

Monahan (42) My preferred method is phone because if you get someone with half a brain you can resolve the issue(s) quickly and efficiently.

But my usual method is instant message. The combined IQ of the staffing of the phone banks can't be much more than Tiger Woods' golf score for a single round,

Besides using IM or Email provides a written record of the discussion if needed later.

07-15-12  10:14am

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15

tangub (151) Have only ever needed to contact a site's support on 2 or 3 occasions, usually when i get blocked for exceeding an unknown download limit, and have always recieved a quick response by email.
07-15-12  01:53pm

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16

Ambition (15) Defenitely by E-Mail and defenitely not by phone.
01-23-13  11:17pm

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*Message rows highlighted in light orange are replies to replies.

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