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abbywinters (2)

RagingBuddhist (63) 09-20-07  02:04pm
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It's pretty bad when you think you've got something disabled and it's not. But now I'm also curious why I couldn't get past the security check. The only thing I could figure from the "Got Problems?" page was that it was Javascript keeping me out.
Oh well... A little less porn and a bit more tech forum sites for a while...

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Msg # User Message Date

1

abbywinters (27)
Webmaster
We've required JS be enabled for the last 18 months, and this is the first time we have heard of it being an issue for ANYONE.

JS is a fact of life on the internet, and there is no conceivable reason for it to be disabled on users browser (some misinformed people believe it's "safer" to have it disabled, but this has been proven many times over to be irrelevant. If you want to be THAT safe, don't use the Internet!).

09-20-07  07:53pm

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2

jd1961 (95) Java Script is only a problem with malicious sites. And even then, it's usually just an irritant.
09-21-07  04:06am

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3

asmith12 (124) REPLY TO #1 - abbywinters :

I have no idea how it really works on AbbyWinters, so it can work good, but I'm becoming tired of all that modern 'protection' systems with problems in some browsers, sessions expiring and requiring to relogin (and enter picture from code) every half an hour, prompts of "please close all your browser windows before logging in again", temporarily blocked accounts just because of 'protection' system glitches (or because my ADSL got reconnected and my IP has changed in the middle of the session) and so on and so on.

And the funny part is that even if Internet is full of complaints about problems with some site, support still always says "You're the only person experiencing this problem" :-(.

Why some sites can do it simply and properly and some are trying to do some 'protection' at the expense of users (which can easily cost a LOT because of loss of user loyalty)?

11-13-07  08:46am

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4

abbywinters (27)
Webmaster
REPLY TO #3 - asmith12 :

Hi asmith12.

I am not sure if you're complaining about our site, or adult sites in general, or just websites in general?

I can only speak for my site. We need to keep it secure. If we don't hackers get in and break it, which means the whole site goes down for hours and NO ONE can get on.

So rather than let that happen (which pisses of tens of thousands of people), we instead put a small amount of the onus on lots of people - spreading the load. That means that sometimes, it's annoying for some people, but it's pretty rare.

Not sure if you're aware, we have 24/7 customer support, and every issue is responded to by a real person in a matter of minutes. Most tickets are resolved in the first communication.

So sure, it's annoying, but that's life in the big bad world...

11-13-07  02:59pm

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5

asmith12 (124) REPLY TO #4 - abbywinters :

The only question left is - why 99% of other sites can live without these "advanced protection systems which never cause any problems except for one single customer" and your site cannot?

Actually quite a few adult sites cause authentication problems for their users, and as far as I'm concerned I'll never join such a site unless they have content which cannot possibly be found elsewhere.

11-13-07  03:25pm

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6

abbywinters (27)
Webmaster
REPLY TO #5 - asmith12 :

Different sites combat the problem in different ways, and not all sites are subject to the same level of abuse as we are (more popular sites are).

You have not actually said (I think?) what the specific nature of your problem is? Our customer support staff have no reason to lie - if you're the only customer experiencing the problem, then that would be the case.

11-13-07  03:30pm

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7

asmith12 (124) REPLY TO #6 - abbywinters :

With about 4-5% of all the users having JavaScript disabled
(see for example here: http://www.thecounter.com/stats/2007/November/javas.php ) I don't see how it can possibly affect only single user if you're speaking about many thousands users. Something doesn't really add up here (could theoretically be that only one user out of 100 having problems complains, but it doesn't look too likely, does it?)

11-13-07  05:31pm

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8

abbywinters (27)
Webmaster
REPLY TO #7 - asmith12 :

I have no idea how reliable those stats are, nor what market segment they apply to. We know that 100% of our subscribers have JS enabled.

People without JS enabled are not actually able to join the site - we test before people join, so they know before they pay that JS is required. If a user turns off JS after subscribing, we show a message saying that JS is required. More to the point there's no reason NOT to enable JS (unless you're using a text-only browser, where poorly programmed JS can mess with stuff, but in which case you have no need of my site!)

If you choose not to join our site because JS is required, that's fine. We feel JS is necessary to run a successful site, but certainly not everyone agrees with us. It seems that you don't - which is fine. We seem to have plenty of people who don't care about JS, and just want to enjoy our site, so we'll spend our time ensuring they have the best experience possible!

I am not sure of the details of your case (assuming there is one). If you feel it's unresolved, please email me on abby@abbywinters.com so we can sort it out.

11-13-07  06:08pm

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9

asmith12 (124) REPLY TO #8 - abbywinters :

> I have no idea how reliable those stats are, nor what market segment they apply to.
I'd say that it would be a good idea to research this kind of stats BEFORE implementing such a restriction, wouldn't it?

> We know that 100% of our subscribers have JS enabled.
Sure, as you throw away everybody else :-)

> I am not sure of the details of your case
My case is very simple - content of your site isn't unique enough for me to mess with yet another "protection system that magically solves all the problems and doesn't cause any problems except for one single customer".

11-13-07  06:25pm

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