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Hi Adam, many thanks for your comprehensive reply... I appreciate it very much and I am glad you're taking some of my suggestions on board.
I did state that I would hsve given the site a much higher rating but I felt that your site tour is misleading, and I still do; it's not something you've addressed specifically except to say that you can't offer all of the videos for downloads or the site would be economic.
On reflection I do accept that - I understand you have to make a profit. However, your preview simply states "unlimited downloads" - I accept that this means you don't place a limit on how many scenes can be be downloaded per month. However, it simply isn't clear before you join the site that many of the videos are not downloadable to keep. If you would say in the preview that only selected DVDs can be downloaded, then nobody will be surprised when they join.
Videobox Men, of which I am a member and joined before your site, offers all of its videos for download without exception and so with yours being a similar type of site and with no indication to the contrary, I assumed your policy was the same. As you say your other site men.com can offer all their videos for download, so if that one of your sites can offer it, why can't Juicy Boys?
Had the made the policy clear I would have known and could have made an informed decision about whether to join or not, this was my main concern.
I did not realise that I could still access purchased videos after my subscription was over - I am very happy to hear I can but again this is not made clear and it's not the standard way such sites operate - usually once your membership runs out you can't access the site.
I also rated the site down due to the disapponting chat facility which as you see from my review, was unreliable. There is a notice on your site acknowledging this and suggesting contact via an international phone number which would be prohibitively expensive to call.
I did try and rate your site fairly - I pointed out that I initially felt like giving you an awful review and a low rating but decided to wait and explore it first which improved my opinion somewhat - and I have listed the positive points. I've also explained that but for the problems outlined, I'd have given you an extremely high mark, so I do give you credit where it's due and give people enough information to make up their own minds.
Thank you for your reply though - if you could make the changes suggested and make it clearer in your preview what you do and do not get, I would be happy to amend my review and would consider re-subscribing.
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