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Current Member for less than 1 month (at the time of review).
||+ Price is reasonable, and you can get it down further - see full review
+ A wide selection of videos, mostly high-quality and from good studios
+ Some HD content
+ Good choice of download formats - WMV, and MP4 in regular and "pocket" size for iPods etc.
+ Therefore Mac-friendly
+ No DRM
||- Misleading tour/preview pages
- All HD videos are streaming-only with no non-HD alternative to download
- Some videos are "premium" videos only available if you purchase them seperately, at very uncompetitive prices - and even then you don't keep em!
- Search reviews can't filter out premium or HD content, so you can't search for stuff that is free and downloadable - leads to disappointments
- No refunds if you were misled by their site tour
- Support is flaky and unreliable
- Some downloads are mislabelled - what they say is the whole DVD is in fact only one scene, so you have to download scene-by-scene if you want the full DVD.
||JuicyBoys should have been a wonderful site, and if it didn't have some disappointing policies which they are not up-front about, I'd score it 95. As it is those policies knock them down to 79, and the fact they aren't 100% upfront about them knocks them down to 69.
The content looked really hot and I was promised unlimited downloads for a very reasonable $24.95 a month. Then I realised if you click away from the sign-up screen (you might have to do this a few times) it'll pop up and offer it for only $19.95.
At that price I couldn't refuse so I grabbed it. My bank rejected the transaction on security grounds (often happens, mainly because I'm outside the USA but paying in US dollars). However, unlike any other site I'd seen, I got a message of apology and an offer to have it for $14.95 plus "10 free credits" if I tried again! As I'd done the security call with my bank I knew it would work if I did it again and sure enough I now had access for $14.95! Awesome!
Now I knew from TBP that HD content was not downloadable and that some videos were premium only. What I don't feel TBP made clear enough (and I will be commenting on that on their site) is that when they say HD isn't downloadable, they don't mean you can download a non-HD version but only stream HD. They mean a good portion of the videos, including entire studios collections, is HD only. So it's streaming-only for those - no non-HD download option.
Also the premium videos, whilst in a seperate area, still show up in searches so if you do a search for uniforms, say, and see a video which looks really hot, you then realise it's premium. The prices seem about the same as you'd pay to buy the DVD, yet this isn't download to keep - it just "unlocks" them for you to watch streaming-only!
As HD content comes up in all searches too, you're constantly coming across hot videos you either can't watch at all, or can only stream. No way of filtering your results to only inclusive, downloadable movies sadly.
I was really angry about this and it seemed every video I tried had no download option. This is not what I expected when they promised "unlimited downloads" and didn't say anywhere in the preview or tour that this applied to selected videos only.
So I went onto the support live-chat feature. It warned that it wasn't working 100% at the moment and suggested dialling an international phone number instead - er no thank you, I have my phone bill to think of!
I got connected once, explained my complaint and they immediately offered to transfer my membership to man.com, which had 100% unlimited downloads. I declined, and asked why they didn't make it clear in their preview that this site didn't offer that. That wasn't answered, and they just told me I'd have to go to a different chat window if I wanted a refund. Then I got cut off. I tried a second window, and got cut off immediately.
Third window I got through again. They again offered to transfer my membership, immediately, so it's obviously a common complaint. They said some studios or actors did not allow them to offer downloads. I said I understood that but they didn't make it clear in their preview. I declined a transfer and said, as I had just joined and they could see I haven't downloaded anything, and as I felt misled, could I please cancel my membership and give me a refund. They said I could cancel my membership, but no refunds. My only option was to cancel future rebills, but I was stuck with my months membership.
I wasn't happy and asked them to cancel my membership which they did instantly - a cancellation e-mail arrived seconds after I asked them to do it.
At this point I was all ready to write a stinking PU review and give them a really low score, but as I try to be fair I figured angry as I was I might as well explore the site I was stuck with - and $14.95 meant it wasn't so bad, even though it was the principle more than the money that bothered me.
And I admit that once you accept the limitations, which are big ones, this is still a good-value site. Even at $24.95 it would be good value because you do get a good selection of videos and probably half of them can be downloaded. The resoltion isn't great at 640 x 480 but you can choose WMV or MP4 and they downloaded quickly, though the "whole DVD" option only downloads the first scene so you have to do it manually. The streaming "HD" is 1280x720.
Some of the content is older and not such good quality, but there's a fair amount of newer stuff from decent studios.
Overall it's worth joining for a month at the $19.95 price, but be prepared for disappointment - when you do a search remember half the videos that come up can either be streamed only, cost extra and in some cases both.
I'll download as much as I can from the downloadable content and I'll get value for my $14.95, but I don't deal with sites that mislead me and then refuse to refund my money so I won't join their site or any other in their network again.
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