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User : JoshP (0)  

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Visit The English Mansion

The English Mansion
Reply of SteveWebslave's Reply

'Bitter' and 'unfair' is an unsatisfied customer unable to state those feelings without challenge. One unhappy customer among 'thousands of satisfied members' is small potatoes, so why not let me have my say in peace?

I'm no scam artist. I've joined many porn sites and paid my money and enjoyed them. Some have been sad disappointments. Those few were gracious enough to give me my money back and go on looking after their members, not worrying about the ones that slipped the net.

If I buy a pair of jeans in a store, take them home and they don't fit, I should be able to take them back with a receipt of purchase and receive a refund. Straightforward customer service 101. If I wear the jeans to go mud sliding in the park and then try to take them back, the storekeeper can gladly tell me to jog on.

Online, that scenario would be tantamount to me downloading huge quantities of material and then asking for my money back. One gallery download is no scam. Besides, I can't have wanted the gallery that much if it was so poor I ended up trashing it.

07-09-07  03:41pm

Visit The English Mansion

The English Mansion

No Going Back...

If you like the look of this site, please be sure you really want to join before you sign up. After being a member for less than a couple of hours, I decided that I wasn't happy with the photo content (small image sizes, small galleries). I wanted a cancellation and refund.

After stating my reasons via email, the hosts sent back a rebuttal telling me my claims were 'unwarranted' and that the site's content was clear from the preview pages. Believe me, what you see up front gives no clarity as to what you get as a member, same as many other adult sites. What's different about The English Mansion is they leave no room whatsoever for dissatisfaction. I persisted with my inquiry but was told that 'as far as we are concerned, the matter is now closed'. Thanks for listening, guys.

I wasn't trying to jerk them around and I feel my case for a refund was legitimate, I outlined my reasons clearly and received a straight up no in response. In my view, even if I hadn't given any reasons, if I'd just said that I was dissatisfied, THAT SHOULD BE ENOUGH. So much for customer service.

I understand that the porn business is built on the art of teasing customers into coughing up cash and joining up - I mean, when was the last time you saw an in depth and honest preview tour? I'll play that game, but to be allowed no way out if I don't like what I see? That's just robbery. I now feel chumped, paying for a subscription I'm not using. Good job I didn't sign up for their 3 month 'deal'.

05-04-07  11:45am

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