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roseman (253) 03-30-09  08:09am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Hardcore Badge  Trusted User  Male Profile TRUST USER?   YES (67), NO (1)

Are they BLIND ?

Few days ago I joined PremiumPass for a full month and the same day I decided to cancel my membership from recurring (I used CCBill). Yesterday I tryed to join their members area but nothing, so I e-mailed their customer support team and they told me that I will not have access to the site as I canceled my membership.
WHAT THE HELL ?????
I paid for a full month and I don't have access.
I am SICK OF THEIR games. Seems pretty lame for me playing with people money.
This is the FIRST TIME that happens to me. I will NEVER join their network again and I just wanted PornUsers community to know about their '' games ''.

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Comment Replies (7)

Replies to the user comment above.

Msg # User Message Date

1

King (27) I never joined this site, but none of I had joined did such a thing. If what you say is true then they should be tagged "THIEF". Thanks for letting us know!
03-30-09  04:33pm

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2

badandy400 (103) That is lame. Most site will give access until the end of your paid subscription, even on trials. This a good warning to anyone subscribing to them. I hate that though because you have to keep such a good eye on exactly when does it expire. I think the idea is to get people to wait until the last minute to cancel and forget.
03-30-09  04:35pm

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3

Goldfish (67) That's lame! Were you reimbursed for the money at least? If you canceled the same day you basically got nothing.
03-31-09  08:57pm

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4

PinkPanther (46) Damn - that's really bullshit - I joined for a year because the price was so low and I'm a big Jenna Haze fan and such a fan of Jules Jordan's stuff - I'll have to make sure that I cancel right at the end of the year (if it's a recurring deal)
03-31-09  10:32pm

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5

TheSquirrel (53) This is what they say under the FAQ's about cancelling memebership.

"If you’ve decided to cancel your membership, nothing could be easier. Just click here to advise our support staff. Your membership will automatically be cancelled when the next payment is due"

The implication is obviously that you will have access to the material for a month, as they say your membership will be cancelled WHEN the next payment is due. So you should have full access until then because you are a memeber until then. Get in touch with your credit card company.

04-01-09  11:13am

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6

jd1961 (95) Complain LOUDLY to CCBill and demand a full refund. CCBill usually resolves the problem one way or another.

And thanks for the warning---I will be avoiding this site.

04-01-09  06:54pm

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7

wiild1 (Unverified) hey roseman, sorry to hear your troubles...in the end, did you get a refund or not?

I like the content of from jules jordan but will avoid joining for the moment as they seem to have crappy customer service?

10-18-09  02:13pm

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*Message rows highlighted in light orange are replies to replies.

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