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Monahan (42) 03-24-09  11:01pm
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Caution - Trial Membership Not As Represented

I signed up early afternoon of 3/23/09 for the 2 day trial and had full access all afternoon and evening...and into today, 3/24, until afternoon, about 24 hours.

Even though Epoch's confirmation dated 3/23/09 at 1:35pm says "Today's charge is: $3.95 for a 2 day period. Membership renews automatically at $24.95 every 1 month until canceled" I now receive a message when I try to sign on that my subscription has expired. Attempts to get an explanation from customer service at the site and at Epoch are not answered. I did not cancel and actually planned to let the trial roll right into the 1 month membership.

I'll update this comment if and when I get a response from someone at the site or from Epoch.

UPDATE 3/25/09 am (16 hours after loss of access and 12 hours after first communication attempt) - Epoch responded quickly and said that my account shows as up and active and that I need to contact the Webmaster. No reply received yet in response to three separate communications to the webmaster and website.

UPDATE 3/25/09 pm (24 hours after loss of access and 18 hours after first communication attempt) - Still no reply from either the Webmaster or the site's customer service department. In order to avoid a renewal at full rate I canceled my membership through Epoch. I really liked this site based on the short time I had access so I'm disappointed that their support function(s) is so inept and nonresponsive.

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Comment Replies (8)

Replies to the user comment above.

Msg # User Message Date

1

Jay G (65) Thanks, Monahan, always appreciate warnings like this.
03-25-09  05:48am

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2

PornstarXS (6)
Webmaster
Hi there. I apologize for the problem. Just contact me via your email you used to register and email me at webmaster@pornstarxs.com and i'll give you full access for a couple of days. I apologize again but we'll fix it. We want long term happy members, we'll do what we can to win you back.

Oh and we're not like other programs that upsell on our trials and then charge you $100 for access to other sites.

03-25-09  12:57pm

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3

Monahan (42) REPLY TO #2 - PornstarXS :

I did that yesterday and again this morning, but I'll do it one more time.
03-25-09  01:03pm

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4

Monahan (42) REPLY TO #2 - PornstarXS :

About an hour after I did what the Webmaster suggested I got an email back with an acknowledgment that my paid trial was in fact not working. He provided me with a temporary username/password that got me back up and running so now I'll be getting the full 48 hour trial.

Interestingly I got action from the site by posting my problem on Porn Users (this comment and a reply to the latest review). I got no action at all from my emails to the site's webmaster or customer service.

Bottom line based on my experience, so far, is if you sign up for PornstarXS, be sure to post any problems on Porn Users if you want to get the problems resolved. Don't wait for any response from Customer Service.

Now that I'm back on the site as a member, I'm still positive about the content of the site and may take a shot at signing up for a full month or more.

03-25-09  07:10pm

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5

Monahan (42) REPLY TO #2 - PornstarXS :

OK, still up and accessible 24 hours later so the access shut down must have been an isolated glitch.

So far I've run into a few dead links and the older videos are broken into segments instead of a single run, but so far I'm really liking this site based on 2 days into the trial.

It's a video site, no photos, so you photo guys will need to go elsewhere. Many of the videos are available on VideoBox, XMovies and other main stream video sites. But there's also a whole bunch of content that I have not seen on any other site, which is what really has me interested.

I'll be signing up for a full month membership and will write a real review after I've given the site a full stress test.

03-26-09  04:47pm

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6

PornstarXS (6)
Webmaster
REPLY TO #5 - Monahan :

thanks monahan. unfortunately we do have some old videos split into parts but it's the older stuff. All the newer vids for the past couple of years are single scene clips available in multiple format downloads, as well as the member can cut their fav parts using the movie cutter, and streaming available for new content. If you see a clip missing just let me know, it's there, some older blowjob or cumshot scenes were reripped but the downloads should be there.
Yes we do have many of the videos of our competitors but we also have more european, german, italian content as well as lots of fetish, for the hardcore surfers.

And you're right, we don't have pic content. YET. I'm setting up the databases right now.

Monahan, I appreciate your feedback. If anyone has questions feel free to email us.

03-26-09  06:15pm

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7

Monahan (42) REPLY TO #6 - PornstarXS :

OK, so the last chapter has been written.

Yes I was issued a temporary logon id and password as the webmaster promised, and it worked fine...for a while. Then the same thing. Access denied.

And emails to them continue to go unanswered.

It's a shame because, as I've said, I really like the site, but not enough to go through the hassle of trying to get some response, any response, from them when I get prematurely shut down.

Hopefully they'll get their customer service act together. If they do they'll definitely be in the competitive mix with their counterparts on the web.

03-27-09  11:37am

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8

Monahan (42) REPLY TO #6 - PornstarXS :

Update.

After my posts on PU and my email communications from the webmaster last week, I thought we were good to go.

In his last email to me on Friday, 3/27 in response to the premature shutdown of my trial membership, he said, "...what will make you happy? do you want another day of access? or do you need to know customer support will get back to you?"

Because I consider responsive customer service very important for any sites I join, I responded with an email that said, simply, that I needed to know that customer support will get back to me.

I told him that, if he would give me that assurance, I would be signing up immediately because I really like the site.

Today, four days later, i have received no reply at all.

This tells me, simply, that, with this site, "you pays your money, you takes your chances." Unless and until I get some assurance that I can count on a full month of access for a full month membership fee, whicch seems unlikely with PornstarXS, they won't see my money.

03-31-09  09:07am

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