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Private.com (2)

PinkPanther (46) 12-23-08  06:05pm
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Trusted User TRUST USER?   YES (53), NO (0)

Beware - Rip-Off Practices, No Responses

I would have expected more professional treatment from such a long-standing site, but you never know. I joined in October when they had a 2-month for $25 deal, which I thought made the site worth checking out. With DRM on their vids and crappy navigation on their pics, I had no interest in sticking around longer than that and cancelled using their site. The site confirmed my cancellation, though I did not receive an e-mail confirmation, which is pretty common - not getting an e-mail confirmation, that is. I was sure I was all set until I received my credit card statement this past weekend and saw that they had charged me an additional $30.54 US. I filled out the "Contact us" form on the site - no response. I sent an e-mail to an e-mail address that I had when a C/S person had responded promptly to an issue during my membership - no response.

Apparently, they're OK with you giving them money and resolving password issues while you're OK with giving them money, but they don't mind ripping people off and they don't respond to people that they have ripped off. I'm fucking pissed about it.

Beware!

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Comment Replies (6)

Replies to the user comment above.

Msg # User Message Date

1

jd1961 (95) Thanks.

Private has the potential to be an awesome site, but they only seem to be interested in taking people's $$$ and advertising their overpriced DVD's (have I said this before?).

12-23-08  06:14pm

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2

TheSquirrel (53) Check out the unethical sites thread.
12-23-08  06:26pm

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3

Drooler (220) The DRM was enough to keep me away, but this seals it. Thanks for the warning.
12-23-08  09:01pm

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4

mbaya (356) REPLY TO #2 - TheSquirrel :

Sounds like another one to watch out for. We must always watch out for each other here.
12-24-08  02:15am

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5

Denner (233) Thanks for that Warning!!!
Thought about joining often, but the DRM kept me away.
Far out that a site like this treats it's costumers that way.
Private HAS some fine stuff - SO take a look at Video Box where there now are several Private-produced videos

12-24-08  04:55am

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6

mozzerellachick (4)
Webmaster
Im very sorry you had this experience at Private, your email must have slipped thru the grid.

We have a CS team around the clock dealing with queries, cancelations etc.

Im sorry you had this experience.

We have now removed DRM I will be happy to give you a months free membership to make ammends.

MOzzie chick

06-08-09  01:51am

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