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Webmaster : YanksBillie (2)

View Feedback:   Replies (4)         Other:   Site Feedback (44)   |   Replies Received (3)

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Type Site Feedback / Review Date
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REPLY TO #7 from exotics4me: (YanksBillie's Reply)

Hey Billie,

I do believe I made an error on my first ticket. I submitted a second one and you replied to it in less than a day, so the cancel went through. I will edit the original comment here to say that the problem was resolved. As I was saying above, the last thing I wanted to do was give you all negative, undeserved feedback based on something that wasn't your site's fault, but on the other hand, I try to give our members here a heads up of any potential problems in case they then run into them too. It's always appreciated by most of our members here to see a webmaster doing their best, like you have here, to be active with your members and helpful. Thanks again.

08-18-11  02:52pm

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REPLY TO #5 from exotics4me: (YanksBillie's Reply)

Hello Billie,

I do understand that problems like this will happen and I'm fairly well-known around this site for being really laid-back and easygoing. I'm not going to be one of those customers that panics and goes into a cussing frenzy, though it probably would humor the members here!

As I told the others above, I believe you all are a honest company and honest mistakes happen. I do see where the cancel page for netbilling customers has been changed to send potential canceling customers to a support ticket system, but I opened a ticket, estimating around 32 hours ago, still haven't received a ticket number so I can't check the status of the ticket and don't have any type of cancel confirmation. At this point, I feel like I'm being the annoying one since I'm accepting that maybe I did something wrong in the opening a support ticket part. It's entirely possible that I used my work email instead of my personal email address in opening the support ticket. Though the account is registered to my personal email address.

I'll blame those damn auto-fill in the blanks settings on that since my wife and I both use the computer and four possible emails pop up when I come upon an area to fill in email.

So my question now is, should I open another ticket just in case I did use the wrong email? That's me trying to be respectful of your staff by not opening more than one support ticket. It did hit me though that it's possible I could have clicked on the wrong email address. And thanks for the fast reply and working on this issue. It says more for your site's support than the majority of sites these days.

08-16-11  02:11pm

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REPLY TO #3 from RagingBuddhist: (YanksBillie's Reply)

I'm not thrilled with leaving something open like this, but there really is no way for me to prove what happened with the rebilling. After letting it fill up to over 1,000 emails, I finally cleaned my mailbox out, so I can't point to the exact date I cancelled my subscription. But I do know it had been cancelled within the first month - I think I've only allowed one or two rebills in all the years I've been surfin' the porn sites. If I wouldn't be charged for it, I guess I could get statements from the past couple of years but I don't even remember the dates involved. All I recall is looking at a statement one day and saying "What the hell...?"

As far as the login problem, I don't know what to say to that either. I guess I've always figured that, with everything else working as well as it can on a WinDoze platform, being denied access to a site can't be a problem on this end.

11-17-07  09:53pm

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