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21Sextury.com (11)

brotherlove (0) 03-29-13  08:17pm
No Badges TRUST USER?   YES (7), NO (0)

Site navigation is now a joke

The site navigation has become a complete joke. If you go to a models page it lists her scenes in a completely random order. It used to always be in chronological order, but not anymore. For a model like Sandy with a few hundred scenes, it's impossible to find anything specific if you're looking for newer stuff. There are no sort options whatsoever. I submitted this issue at least a week ago, never heard anything.

Furthermore technical support is non-existent as has ALWAYS been the case. Sure you can submit problems like this but you're just wasting your time as no one will ever answer them. Their link for checking submitted problems is a fake and just sends you to the site homepage. As such I suspect the problem submissions page doesn't actually submit problems either. Their email address is worthless as they don't reply. It most likely goes to a mailbox no one ever checks.

Simply put as has always been the case they don't care one bit about customer support. However, at least in the past you could still find what you were looking for, now with content displayed randomly, in no specific order, you can't even do that for models with more than a small number of scenes.

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Comment Replies (3)

Replies to the user comment above.

Msg # User Message Date

1

tangub (151) Agree 100%, it's an absolute mess.
03-30-13  12:37am

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2

Ed Freiland (16)
Webmaster
Hello,

First of all, thank you for your useful feedback.
During the past few weeks we renewed our member area especially the 'Scenes' and 'Models' pages. The new filtering tool helps you to find easier the requested models / scenes.
Indeed, in the first days of running items appeared in the order of popularity which could be a bit confusing. We made some improvements so now you can order scenes by popularity and by publication date as well.
Similarly on the Models page you'll see the latest scenes first.
To sum up, hopefully we could fix the issues you mentioned.

About technical support:
We're receiving technical error reports / feedbacks in our ticket system. You can find our FAQ page or open a new ticket on the following link:
https://21sextury.zendesk.com/home
All ticket will be answered within 1 business day.
If you opened a ticket you surely received a reply. If not, please send me a personal email to my mail address below and I'll check your tickets in our system.

Kind regards,

Ed Freiland
Member manager
ed(at)21sextury.com

04-08-13  06:44am

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3

Cybertoad (100) The site I reviewed was pretty looking but horrible experience.
The site looks like a million dollar bill. But horrible navigation and many broken links. I downloaded material that was the wrong item a few times as well. Its like painting a turd in my opinion. Nice paint but was still a turd. It was one of the most frustrating sites to navigate and use. I just gave up and let my membership expire rather then battle the site.

05-21-13  12:59pm

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