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Culioneros (0)

BubbaGump (18) 01-05-13  09:02am
Rookie Badge  Pollster  Top Monthly User  Trusted User  Male Profile TRUST USER?   YES (28), NO (0)

WARNING--Use this site with EXTREME Caution

I have had an ongoing subscription to Bang Bros which I have kept active for a while and download a few videos each month or so. The problem is, I subscribed to this site through bang bros as an add-on. This is a a secondary site they have listed. The material is on par with Bng Bros. No complaints there. However, they are playing games and lead you to believe that your subscription is tied into your Bang bros subscription. It is the same password and user ID and Account #,. etc

I recently cancelled my bangbros subscription. But this did not cancel, even though it was part of the site as an addon. It is the same password and username etc..

It still comes up in the bangbros area at their site when I log in. When I click the support link to that entry, everything is written in Spansih. They don't do this when you access the site or sign up. But wait until you try to cancel.

Here is what you can expect from the 'help' link. again, everything is in English until you try to access user support or cancelation:


Si te suscribiste v�NETBILLING
En su estado de cuenta aparecera "SUPPORT-HAZE.COM" -o- "HAZESUPPORT"

Servicio al cliente, v�telef�a, del departamento de facturaci� Numero libre de cargos: 1-(877)-731-6065
Si llama de fuera del pa� 1-(661)-621-9047

Servicio al cliente, v�correo electr�o, del departamento de facturaci� support@hazecash.com

I called the number and they said they dont know anything about Culineros. Nobody writes me back. It is hard not to Conclude that they are playing games. At the number to netbilling they say I do not have a subscription. Neither bangbros nor these links for support will write me back. But my card keeps getting charged. This is nonsense and it is my opinion they made it like this to be so confusing that you cannot cancel or just give up.

This is bad for the industry when they do this kind of crap. I cannot help but believe this is dirty pool. Beware. I call SCAM on this. Shame Shame on Bang Brothers. Beware. I would reevaluate considering having anything to do with their site if you are a member. They are up to no good IMO and give the entire industry a bad name with such crooked tactics.

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Comment Replies (4)

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Msg # User Message Date


Capn (28) That sucks big time.

I would report it to your credit card company as fraud. If your laws are anything like ours you should get reimbursed. Then cancel your credit card to be sure.

Cap'n. :0/

01-05-13  09:31am

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exotics4me (463) I don't know if this will help much, but if you look back through the comments, I had some problems canceling addons with BangBros too. Where my problem was, on the drop-down menu, when canceling, there was a second option listed also as Bang Bros. Probably would be easier to explain by showing an example.

The site at hazesupport asked for username and password. I put those in and a box came up with the words "BangBros - canceled". I didn't realize if I clicked the box again, it showed a second "BangBros" which was actually the Super Pack addon and it was listed as "BangBros - Recurring". I clicked it and it let me cancel from there.

I won't guarantee that will help, but it's worth trying. Everything I saw from that last membership makes me believe all cancels are done through the hazesupport site.

This is the link I went to cancel mine.

01-05-13  04:32pm

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BubbaGump (18) REPLY TO #2 - exotics4me :

Thanks for the info and time to help. I appreciate it.

Actually, I have to call the number. It appears bangbros now does all their billing with the 1-800 number. When I call, they say they do not have any subscription to cancel and they know nothing about the site Cullineros. I do not have any accounts listed with the others and their support also says I do not have an account with them.

When trying to get info from the Cullineros site itself on how to cancel or get customer help, it all comes up in Spanish. They don't do that when you sign up and it is all in English when they are taking your money.

Customer Assistance button takes you to jiberish.

01-05-13  04:47pm

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juanchopancho (12) REPLY TO #3 - BubbaGump :

That's a shame, the content is appealing to me, sucks that they don't have their act together and screw over customers. I was looking at their signup page and when you click on terms and conditions it is a broken link, just takes you to their main page.

It looks like payment goes through st secure, so I googled them and found this link for cancellations:

https://support.st-secure.com/ then try cancel.

If you go here:
http://support.bangbros.com/contact then click cancel, Culioneros is listed in the drop down list of sites to cancel.

Also looks like their stuff is on your average p2p site so you can download their content for free anyway.

07-02-13  02:02pm

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