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Brazzers (5)

larrysanders (0) 09-03-12  06:52pm
No Badges TRUST USER?   YES (2), NO (0)

Warning re: purchase of ported site like mofos.com!

I purchased a membership to Brazzers.com months ago. I enjoyed the site, although the constant popup ad for mofos.com was annoying. Finally, as I was pretty much done with Brazzers, I decided to go ahead and buy the yearly pass to mofos. I intended to just go to that site when the brazzers membership expired.

WRONG! You can only access mofos.com with your brazzers membership info -- so when my brazzers membership ended, so did all access to mofos. Sixty bucks for about a month's access! Of course, customer support was worthless -- all they would do was give me a tiny discount on renewing my brazzers membership! Multiple emails demanding a refund went ignored. Of course, the online chat support system is worthless and crashes constantly.

BE WARNED! THESE SITES ARE SCAM ARTISTS!

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Comment Replies (6)

Replies to the user comment above.

Msg # User Message Date

1

nastyboy7 (0) Lifetime Brazzers access as long as you keep your Mofos Membership. This is clearly stated when you were first presented with this offer. You need to pay full attention to these offers and use your common sense. You should know Brazzers (or any adult paysite) wouldn't give you a lifetime subscription to their website without making recurring money on the backend from another website. They would lose a lot of money if no money was being made on the backend. You know how the old saying goes: "If it sounds too good to be true then it mostly likely is." I don't think they scammed you... I think you just wasn't paying careful attention to the offer.
09-04-12  12:34pm

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2

larrysanders (0) REPLY TO #1 - nastyboy7 :

Read my post a little closer, nastyboy. I didn't have a "lifetime membership" to brazzers -- just a 6-month or 12-month one, I don't recall which. The point I was making was that I paid for a 1-year mofos membership towards the end of the brazzers membership, with the expectation that I would just go to the mofos site after Brazzers expired. I was never told that I had to keep the brazzers membership during the duration of the mofos site. Why should that be, anyway? I'm paying separately for them; they have separate web sites; they have separate content. Why can't I just use my mofos membership in peace without having to keep the brazzers membership that has expired and that I don't want to renew?

This isn't sour grapes over some too-good-to-be-true deal gone south. I was constantly bombarded with a modest discount for a mofos year-long membership that apparently is foisted upon all brazzers members; I finally gave in. I paid my $70. I'm happy to let the brazzers membership expire and never visit that site again. All I want is access to the site that I did pay for, for the duration of the membership period I bought. Why can't I do that??

I maintain my position: Brazzers and all its affiliated web sites are scammers.

09-04-12  04:55pm

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3

BrazzersRep (3)
Webmaster
REPLY TO #2 - larrysanders :

I can clarify this, how it works it that as long as you keep your primary membership (whichever you bought first) active, you can buy a one lifetime access membership to any of the other sites on the portal.
There is no deception, it clearly states that as along as you have the primary you'll have lifetime access.

Regardless of what you assumed there was no deception or rhetoric. It literally says "Lifetime Mofos access as long as you keep your Brazzers Membership" and can't be any clearer.

I maintain my position, reading is fundamental.

09-10-12  01:35pm

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4

larrysanders (0) REPLY TO #3 - BrazzersRep :

BrazzersRep, why don't you add a screen capture of this obvious bit of information? Why do I have the feeling that the quotation you include in your reply doesn't appear anywhere in the popup ad that I was bombarded with every time I logged in to Brazzers? Why do I suspect that the only place the information about maintaining the Brazzers membership to access the newly-purchased Mofos membership was in the fine print buried in the terms and conditions?

What you're really saying is that you caught me; that I failed to realize I was spending $70 on a site that I would be able to access for less than 2 months; and that rather than just give me my money back, you'd rather stand behind your fine-print bait-and-switch sales tactics. That's some customer service you've got there! Congratulations!

Fellow suckers out there, here's a word to the wise -- triple-check everything when you consider subscribing to Brazzers or any of their companion sites. Chances are, you're not getting what you think you are! Good luck!

09-10-12  03:45pm

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5

BrazzersRep (3)
Webmaster
REPLY TO #4 - larrysanders :

I can't add a screen capture but I added a link to one. If you honestly tell me that its impossible to see the text I'm talking about and its a flat out deception that's a different issue, but its clearly stated there.

http://hotchyx.com/btc/c/adult-image-hosting-view-14.php?id=3581screenshot.png

I totally get the stigma associated with adult business but we make a concerted effort to be forthright about what members are getting. Sketchy tactics and buried text may work in the short term but longterm sustainability comes from customer satisfaction and transparency, as much as is feasible.

That said, if you contacted customer support and no one was able to assist you, on that point we failed and there is no excuse for that, except that it happens and I apologize.

09-10-12  05:22pm

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6

larrysanders (0) REPLY TO #5 - BrazzersRep :

Wow, it's really emphasized on that pop-up, isn't it! What a fool I was not to immediately notice it!

Fooled once, shame on me. I am now forewarned and forearmed should I decide to join any sites in the future. And, if nothing else, other potential Brazzers customers who come across my post will know to read the fine print, too.

As for the customer service, I repeatedly tried and failed to reach someone using the online chat function. I sent an email and got one terse response; follow-up emails were simply ignored. Overall, customer service was worse than useless.

The whole thing was just so aggravating. Too bad, too; I liked the Brazzers site.

09-11-12  11:17am

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