Fame Digital Comment : Signing up and cancelling

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Fame Digital (2)

exotics4me (463)	07-02-12 04:38pm
	TRUST USER? YES (87), NO (0)

Signing up and cancelling

Like Jay's comment, Fame Digital and their other networks, use the "it's way over there on the right pre-checked cross-sale". Ran into a second problem when joining since I joined Sweet Sinner on the same day. My Fame Digital account wouldn't login. I clicked to reset the password. Then realized both networks use the same cancellation process which includes inputting your username and password. Well, I used the same username and password to join both. I guess the system didn't pick it up when created or it would have said username already in use. Instead, they sent me a new username and password with 3 numbers added to the front of the original username and 3 added to the password.

Also found the cancellation process a bit frustrating since it says, "If you do not receive a cancellation email, your cancellation might not be complete." I didn't even need to go look in my email to know I didn't receive it. But I did go look and sure enough, no cancellation email for either. Went back and did the cancellation process again, my account was still showing up, cancelled again, no cancellation email. Somewhere in here, I was getting pissed off. I ended up waiting for a few days since I remembered the delay before their system noticed the duplicate username. Sure enough, 2 days later, I received the cancellation confirmation email.

I thought this was worth mentioning since the site is only $9.95 the first month, $29.95 for the second month. If you were wait until the last minute to cancel, it's very possible that they could charge you for the recur and say their system hadn't processed your cancellation request. Really good network overall, but that out of place cross-sale combined with the slow cancellation request process does at least make me feel like others should be warned. That's what that out of the way cross-sale does to your credibility.

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Msg #	User	Message	Date
1	rearadmiral (242)	While I prefer a reputable biller, I've joined several Fame Digital sites multiple times and haven't had a problem yet, so I'm inclined to trust them. But I do worry about not having that independent third party in the middle if there's a problem. I've noticed for maybe the past six months than when I choose a username and password they add three numbers in front of each. I assume they do this because I've used the username and password before and this helps create a unique user. I hope it works out for you becuase Fame has some excellent sites. (BTW - I think they've bumped their TBP special to $15 from $10. Still an exellent deal though. Like you, I wonder why they charge the full price on rebill as all this does is make me cancel the membership in the third week to avoid the higher charges. I suspect I'd hang around if the rebill was at the same TBP discount every month.)	07-03-12 01:06pm Reply To Message

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