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21Sextury.com (10)
brotherlove (0) 04-21-12  11:02am
No Badges TRUST USER?   YES (7), NO (0)

Still no evidence 21Sextury actually has customer support

I have yet to personally see any evidence that 21Sextury actually has any customer support beyond replies on this site. At the very least they NEVER respond to problems regarding content issues. I've reported various issues with videos over the last 2 years and never got any response and none of the problems have ever been fixed. In one case I've reported all the links for 1 video are pointing to the wrong video about 6 times now over that span and it's never been fixed and I've never gotten a reply (I don't count auto-generated replies).

Also their customer support "Submit a Request" page has a corresponding link to check on issues you've submitted but the link just sends you to the members homepage, which would also seem to indicate their customer support doesn't actually exist.

No replies EVER from actual people and no evidence anyone ever even looks at request means they have no customer support in my opinion.

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Msg # User Message Date

1

 BadMrFrosty (56) Over the years I needed support maybe 4 times. Half the time they replied, the other half of my queries were ignored. Porn is reasonably unique in that if you want a sites content you have to get it from that site, bad customer service or not, so a lot of companies know they can treat you like shit and get away with it. With other media if you don't like the service from one place you can get the exact same content elsewhere. Only way for us to get good customer service is to cancel our accounts when we don't like the service and email them to tell them why you cancelled. If enough people do that then they will hopefully see the error in their ways.
 04-22-12  05:14am

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