Unfortunately, Maddison Yong and us did have some problems when she came to shoot with us.
Maddison's report above is accurate, though does miss out some aspects (She had several grooming issues, including a rash, an allergic reaction to sometimes). We engage models well before their shoot date to discuss how seriously we take grooming matters (several emails, and several phone calls), and make it very clear that we will not proceed with the shoot if they do not meet the standards our customers require and expect.
We do this, because we do not allow models to wear makeup (our customers tell us again and again, they want no makeup), and we never photoshop images (to remove blemishes). Ms Young alluded that in her previous work with other companies, makeup and post-production work had solved these problems, and she was mystified as to why we could not use the same tools. We explained that this was one of our selling points, but she was not satisified with that.
We prefer to simply wait until the model is looking her best. Most of our models appreciate this, and let us know in advance if they have any issues (for example, by texting us the night before, or emailing pictues of the affected area from their phone).
Unfortunately, Ms Young had a pressing schedule, and was unable to wait a few days for the blemishes to go away.
In our emails to her, we apologised for our harsh rules, reminded her that we did make this very clear that it was a condition of working with us, complimented her on the excellent shoots she did do for us, and invited her to return to do more shoots at her convenience. That invitation is still open.
We have shot around 1500 models over the last 12 years, and never had a model so upset about our grooming requirements as Ms Young was. We reviewed our procedures in several meetings afterwards, to idnentify where we "went wrong", with a view to improving our processes, and identified that we made every reasonable effort to communicate clearly.
At the end, we resolved that we just "rubbed eachother the wrong way".
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