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ace of aces (179) 01-07-12  01:05am
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someone else got problems?

recently i achived an email that my whole account is banned. after answer email they told me it had something to do with my credit card, but there was no access on my credit card from third parties (forbidden access e.g.) i am totally disappointed that the costumer service wasn`t able to tell me when exactly the forbidden access happened and why they have closed my wohle account (had plenty of favorites an now i am not willing to renew them with a new account).

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Replies to the user comment above.

Msg # User Message Date

1

atrapat (112) Maybe Streamate.com tried to charge something on your card and your bank didn't allow it? If I remember correctly, they were sending me an email whenever a charge was made on my card. Check your spam folder in case there's an email with further info there.
01-07-12  02:39am

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2

ace of aces (179) REPLY TO #1 - atrapat :

i had 15 billings and rebillings on my card but the rebillings were from the same firm that the billings made without my intervenation. spam was empty. i recieved like you earlier everytime i had a billing a recent email. but none of that happened....
01-09-12  09:52am

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3

nadiencendia (83) A while ago I had some problems with them too. For some reason, my account was blocked and I had to email them to solve the problem. Then I tried opening a new account, and when they discovered that it was me they unblocked the old account and told me to "stop opening new accounts". A bit rudely, if you ask me...

In general, customer support at Streamate is really good (probably the best I've seen in this adult business), but they do seem to have occasional problems with their billing department...

01-09-12  12:10pm

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4

ace of aces (179) REPLY TO #3 - nadiencendia :

that seems to me that it`s the best way if i email them once more before i open up a new account. were youre favorites deleted as they reopened youre old account?
01-10-12  08:44am

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