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monty4321 (3) 11-03-11  03:06pm
Pollster TRUST USER?   YES (11), NO (0)


I sent three emails to support and they still have not responded. Does anyone know how long karups take to respond to emails? It is very frustrating.

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Comment Replies (8)

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Msg # User Message Date


Karup (15)
Hi Monty,

Jeff from Karups here. Sorry for the trouble. Can you please forward any of your previous e-mails to me at?

jeff (at) karups dot com

I'll be happy to assist with whatever you need, as well as look into why your e-mails weren't responded to. We're in & out of the support e-mail addresses everyday, so there must be a logical explanation for it.


11-03-11  03:20pm

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monty4321 (3) REPLY TO #1 - Karup :

Oh thank you jeff. I will send it right away.
11-03-11  08:42pm

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monty4321 (3) REPLY TO #1 - Karup :

Karups really came through and answered my concerns. Thumbs up to Jeff and Karups.
11-29-11  10:18pm

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Karup (15)
REPLY TO #3 - monty4321 :

Hey Monty,

It was my/our pleasure and I'm glad we could come through for you. And by the next time you join, you should be even 10x happier as a result of new feature that (at this time) is very close to being launched & implemented. :)


11-30-11  03:22am

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greg909 (2) REPLY TO #4 - Karup :

Well it doesn't say what those concerns were. But the biggest concern for most of us is when exactly will Karup increase your images sizes to meet today's expectations (i.e. 3000x2000 or higher)?
11-30-11  06:26pm

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Karup (15)
REPLY TO #5 - greg909 :

Hi Greg,

We don't want to give a concrete launch date for the new "super high res" (as we're planning on labeling it) size, but barring any major roadblocks, it should be online within 2-3 weeks. It's definitely a top priority for us right now. Some recent sampling we did came out great and all new photos are being processed in the new super high-res size, along with the 2 smaller resolutions we already offer.

Also, after the new super high res size begins being added for all new updates, we plan on going backward to offer past photosets in the new 3000x size as well. We may not be able to go all the way back, but we should be able to go far enough back to make fans of the high res photos very pleased.


12-01-11  02:23am

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greg909 (2) REPLY TO #6 - Karup :

Good to hear. I hope you will also use a low enough compression that it doesn't strip all the fine detail out. This is a problem on many sites where they boast about big sizes, yet the actual detail is no better than smaller sizes due to too much filtering. I look forward to checking the site out in the future.
12-01-11  09:48am

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Karup (15)
REPLY TO #7 - greg909 :

Hey Greg,

It's definitely a juggling act because for every member that prefers the higher quality/lower compression, there is another member that will hammer us on file sizes or other cause & effect issues related to every decision we have to make.

If you have a moment and an example in mind for each side of the coin, we'd love to hear from you and see what exactly you think is overly compressed and what you think is just right. My e-mail address is (jeff at karups dot com).


12-01-11  03:30pm

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