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21Sextury.com (11)

RustyJ (145) 11-27-10  07:54am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Hardcore Badge  Trusted User  Male Profile TRUST USER?   YES (52), NO (0)

Is there a webmaster around?

Multiple members have now commented about downloads freezing or becoming corrupted (if using dl-manager). It appears the support has no interest in dealing with this or doesn't even take it seriously.

Hello?!? You are running a great site but this issue is potentially ruining it all for some members. Other sites I've subscribed to have perfectly working downloads almost 100% of time. Please, do not ignore this issue. There must be something wrong on your server side.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

Sandstone (47)
Webmaster
Hello RustyJ,

First of all let me thank you for your continuous presence and activity, the constant feedback means a lot for us.

About this issue you've mentioned.
Despite of the common belief spreading around, the support - and me personally - struggles a lot with this problem. But the situation is a bit more difficult than it seems.

As the majority of the content providers, we also use a third party hosting service to host the huge amount of content we offer. When this service fails on the provider's part, the results show on ours, and - like in this present example - we are trapped between two fires.

We're trying to push our request through the partner, urging them toward a quick solution, while trying to help our members as good as we can, despite of the fact that not much more we can do to solve this issue.

So yes...
We are aware of the problem and the drawback it causes, and we are working hard to find a solution. We are indeed deeply sorry for the difficulties and inconveniences it causes to our members, but all we can do at the moment is to promise that we try to handle this issue as fast as possible, even if it forces us to find another CDN partner.

Kind Regards,
Gabriel S.
21Sextury Team

11-29-10  02:16am

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2

RustyJ (145) REPLY TO #1 - Sandstone :

Thank you for your answer! It's good to hear you are working on this issue which I've somewhat learned to live with. As always, communication is very important thing and now that it's been taken care of, I'm sure things are going to be put right.
11-29-10  06:22am

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3

PeterV (0) REPLY TO #2 - RustyJ :

It's a answer like any other, saying nothing in fact. The problem is already taking to long, I've reported problems months ago and still nothing gets fixed. I understand that they got problems with there "third party hosting service" but to be frank this is not MY problem. As a paying member of there website they should deliver.

Also a paying member one shouldn't have to "learn to live with it".
In a few months i will have to decide to renew my membership which i have renewed every year for years. Currently it will be a NO to renewal i mean why renew, all one gets are mainly corrupted videos.

11-29-10  08:09am

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4

PeterV (0) So getting tired of this

Downloaded 2 videos today (over 3 GB)and BOTH corrupt only playing playing 1 or 2 minutes and then it stops.

12-05-10  01:55am

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*Message rows highlighted in light orange are replies to replies.

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