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Visit ATK Natural & Hairy

ATK Natural & Hairy (2)

Capn (28) 09-28-09  11:01am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Trusted User  Male Profile TRUST USER?   YES (52), NO (0)

Sloppy Editing?

There are still huge 15+ page photosets being uploaded in a single zip, with no smaller selected download zips.

Often the shots on an entire thumbnail page would be adequately covered by about 3 shots.

Ideally if there is to be no custom zip option as there is on other sites, I would like to see the zip size limited to about 5-6 pages.

After over 2 years continuous membership, I am close to cancelling because of this issue.

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Comment Replies (14)

Replies to the user comment above.

Msg # User Message Date

1

Advent (35)
Webmaster
Capn,

Thank you so much for you feedback on the site. I have passed this information on the webmaster for Natural and Hairy so I can make them aware of your concerns. Please keep the feed back coming.

09-29-09  08:13am

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2

Capn (28) REPLY TO #1 - Advent :

OK Thanks you.

Previously, ATK Support has been like shouting down a dark shaft.
If you were lucky you got an acknowledgement & that was it.
A long silence. :0/

I'm pleased to know someone is paying attention & taking the trouble to reply.

It is appreciated.

Thank you.

Cap'n. :0)

09-29-09  09:12am

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3

Capn (28) REPLY TO #1 - Advent :

It has gone very quiet again.

TBH even an acknowledgement from ATKNH would be something!

Cap'n :0(

10-06-09  03:12pm

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4

Advent (35)
Webmaster
REPLY TO #3 - Capn :

I am sorry but did I miss a question you had? I have not gone quiet I just did not see anything.
10-06-09  04:18pm

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5

Capn (28) REPLY TO #4 - Advent :

No, it wasn't aimed at youself.

I was just getting further frustration from the lack of response of ATKNH.

Cap'n. :0)

10-06-09  04:20pm

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6

Advent (35)
Webmaster
REPLY TO #5 - Capn :

Is there something I can help with?
10-06-09  04:24pm

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7

Capn (28) REPLY TO #6 - Advent :

Well, if you have passed on the contents of my original comment, it is up to them to respond.

I appreciate your efforts, I just wish the customer support at ATKNH was even a tenth as responsive.

Cap'n. :0/

10-06-09  11:29pm

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8

Capn (28) Well, no response from ATKNH.

I can't say I'm surprised.

Cancelled.

Shame after such a long continuous membership, but obviously time to move on.

Cap'n. :0/

10-11-09  03:04pm

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9

Ray O (3) I couldn't disagree more!

1) If what you are saying is that you are unhappy that you don't have to download 12-15 separate zip files to get a set, you are crazy. The combined zip was their best improvement in years. Their download speed is great.

2) The fact that you are getting more of what the photographer has shot, say 220 images, rather than having them arbitrarily editing this down to 70 is a benefit, not an annoyance. In the old days, a photographer would load film and 36, 72, shots and that was it. They scanned these in and you got what you got. Now with digital, we can shoot as fast as our strobes recharge. You are getting more, not less. You can always hit the delete button.

Why in the world would you want the amount of content you are paying for cut down??

10-21-09  06:33am

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10

Capn (28) REPLY TO #9 - Ray O :

What I was asking for was the option to download selectively, rather than having to download large files of which I only want about 20%

We had the option before.

Now it is all, or nothing.

10-21-09  09:27am

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11

Capn (28) REPLY TO #6 - Advent :

With the welcome news that you will be covering all sites.

May I ask you if there is any likelihood of user selected custom zips being implemented?

Thanks,

Cap'n. :0)

10-21-09  02:58pm

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12

Advent (35)
Webmaster
REPLY TO #10 - Capn :

I checked on this for you Capn. We use to give you the option of downloading a page at a time but we had constant request to be able to download everything at once so we switched. The reason we do not offer both is because takes up twice the server space to do it both ways. Now, I am going to tell you something that we are working on but I can not give you an ETA on it because there are several jobs ahead of it. We are working on a feature that would allow you to select just the pics you want from the set and then download those. Like I said it is on our list of things to get done but there are several projects ahead of it. I hope that helps you understand why we switched.
10-21-09  02:59pm

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13

Advent (35)
Webmaster
REPLY TO #11 - Capn :

I guess we are on the same page her Capn. I just replied to that on another message I saw you posted. Please let me know if you did not get it and I will post again.
10-21-09  03:00pm

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14

Capn (28) REPLY TO #12 - Advent :

I can understand why you switched & with smaller zip files I did not really have an issue with it. 5-6 pages worth of jpgs I could live with, but 15+ pages of which I like about the equivalent of 4 pages is too much download to bother with.

User defined custom zips would be ideal!

10-21-09  03:03pm

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