Current Member for less than 1 month (at the time of review).
||- Diabolic is one of the best studios around
- Access to about half of their titles
- Several updates a week
- File sizes are large and look good
- Download speeds are on par with the competition (but file sizes are significantly larger)
||- The website appears to have undergone a major re-work, and it is either really buggy or is still under development
- Videos all stutter, sometimes it really detracts from the scene
- Many dead links
- No obvious support for customers Ė three tries to contact them got nothing
- Some scenes are missing from movies
- Many scenes have watermarks, some are small, some have watermarks that are huge and block a good portion of the screen
- No star name associated with many scenes
- Notwithstanding the many dead links, only about half or less of the Diabolic library is online
||This is my second time taking a membership at Diabolic. It appears that they may be undergoing a major re-work. I canít say that for sure because my three emails for support were never replied to. I deduced the re-work theory from comparing the current site to the most recent review.
The biggest problem (assuming they are in the middle of a major overhaul) is that the site just isnít ready for public use yet. Most of the older scenes I specifically joined to get have dead links. At the time I joined around 40% of the links were dead. (I didnít test all of them, but I noted that every movie that shows it has had zero downloads has dead links, so I counted all the zero download movies.)
If the site is being overhauled, maybe some of the above will be fixed. Regardless of that though, there are some larger issues. I download the wmv versions, which are all large and look generally great. They are listed as HD. But they all (yes, all) have these annoying stutters. Sometimes it isnít too bad, but other times it can get really annoying. Some of the stutters can last a few seconds.
Iím also not a fan of the site navigation. Each page shows 12 DVDs that are available. You select one that you want and that loads a page that shows the scenes in that movie. Under each scene are the options to watch it online, download it, or build you own. Hitting any of those options will bring you to another page (that frequently crashes) where you select how you want to do what you want to do. As in how do you want to view or download the file. Maybe Iím, being fussy, but having to drill down through three pages to download the file seems like one page too many. Maybe Iím just being fussy because Iím frustrated with all the other problems.
I have no idea why the site is as bad as it is. Maybe Diabolic is in its final days like someone here suggested (I hope not) or maybe they just donít put the effort into web sales because they donít see them as important. It seems to me that web sales are the future. I havenít rented or bought a DVD in two years Ė everything is online now. Iím sure Iím not the only person who finds the web a more convenient place to get my porn. If so, Diabolic has to get in the game better than this. Adding to this concern is that Diabolic is updating the site a few times a week, but there are still well over a hundred titles that have never been added.
Diabolic has been one of my favorite studios for years. I really hope that they resolve the problems with their website because without it theyíll have no place in the online porn market.
And in the past I took it as a positive sign that the webmaster responded to concerns. Not so any more. Twice I contacted them through normal channels, and once through the email here at PU. Nothing in the two weeks since.
My recommendation is to avoid Diabolic until we have some assurances that the problems are fixed.
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