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GCode (101) 08-20-09  12:33pm
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Customer Service and Discounted Tickets

After posting a comment about the tickets, I forgot that customer service needs to be contacted to activate a ticket. And well, customer service was contacted about activating a ticket several days ago and I have yet to get a response. So, let's see how long I have to wait and I will give an update as to how long it takes. That is if this even works. I hope this does not end up turning ugly and having to attempt to get my money back...

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Comment Replies (5)

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Msg # User Message Date


james4096 (126) That's troubling.
My problem with it from the get-go was that had to email them to change subscription. That means you have to wait on a human being. They should be able to automate it with scripts.

08-20-09  01:50pm

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Russ (2)
The ticket option has very deep discounts, we've never offered this before and it's an attempt to get people to try different sites. It is only going to be available for a short time, so spending money and time on scripts and automation is a waste of resources when we have an excellent customer service available.

If you don't wish to wait for the ticket usage, then please join through the normal credit card billing options.

I'm unaware of any other company who offer discounts and options like this, as well as regular communication with their users. How the "ticket option" operates is clearly marked and transparent on the site. In case of any future issues please be sure to contact us so we can look into the matter as soon as possible and get it resolved in a timely manner, as is customary for us.

08-21-09  09:47am

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GCode (101) REPLY TO #2 - Russ :

I have emailed customer service twice thus far with no response as of yet. I purchased the bronze plan for 5 tickets and I am trying to use one ticket to gain access to the shemale yum site. It has been about 4 days since my initial email. So far, I don't find it excellent nor regular communication thus far, I would expect maybe a 24 hour wait or a 48 hour wait at max. 72 hours plus appears to be quite slow in my opinion.

Anyways, you appear to want to help so what steps should I take next? I have emailed customerservice@grooby.com twice and followed the necessary steps to get a ticket activated but still no response. Any help would be greatly appreciated.

08-21-09  11:38am

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GCode (101) I just want to give a follow up to anyone that may be interested in hearing the results.

It appears the customer service set-up was messed up on Grooby's end with failing messages back to yahoo accounts. However, once they realized this, they immediately created an email service that works with yahoo and promptly gave me my access. Plus, due to what I would call a minor set back due to timing, they even gave me 2 weeks longer access because of the problem. Therefore, I highly trust the company when it comes to customer satisfaction and the tickets are definitely worth it in my opinion.

08-25-09  08:54am

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seanchai (17)
REPLY TO #4 - GCode :

Thanks for the feedback GCode.
We are a small company and don't have a 24 hr customer service and try to automate as much as possible. However, we do have customer service that will return an email in under 24 hrs and we have an excellent track record of working with our customers on issues.
We've been doing this for 12+ yrs and the cornerstone of our business model is to keep it personal and ensure our customers expectations are met.

09-05-09  01:44am

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