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badandy400 (103) 06-12-09  01:16am
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Bills the wrong price!

TBP has this site listed as recurring at $14.95 and the site's sign up page stated the following:

"Trial and Monthly memberships recur billing at $14.95 every 30 days until canceled."

This sounded great, until I looked at my credit card statement only to find I was billed $24.95. $10 extra!!!

Upon further digging around, I found this at the bottom of the customer service page:

"*Trial and Monthly memberships recur billing every 30 days at $24.95 until canceled."

So it seems they have two prices? A low price listed right on the sign up page, and what seems to be the real price listed listed in the customer service page. Assuming for a moment that this is an honest typo on the page it is a pretty big one! Many of us get annoyed by the fact that sites do not get girls' names right, but a typo in the billing is an absolute NO NO!

I have emailed customer support about this, of course, I will let you guys know how it turns out. But for now, everyone needs to know that the price is not what it seems.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

lk2fireone (194) Sorry about the billing problem.

Could you explain in more detail exactly what happened, in terms of your membership?

What length membership did you first join for?
2-day trial
1 month non-recurring
monthly, recurring

The $24.95 charge you are talking about, is for what, exactly:
A 30 day membership, the first one
An additional 30 day membership
A different membership period

It's easy to get angry about extra charges, but I think you will be better off if you make clear, in your email to support or billing, the details of why you believe you were overcharged.

If you don't get satisfaction from support or billing, you can have your credit card company reverse the excess charge.

But it really helps if you explain simply to whoever you are talking to the details of what went wrong.

But I personally agree 100% that you should be entitled to the prices at the page you originally used to sign up.

Edit: A side note: Unless the PU page directly applies to the problem, you're better off leaving out any mention of PU in your complaint. That just adds confusing and un-needed details to the problem.

06-12-09  02:05am

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2

badandy400 (103) REPLY TO #1 - lk2fireone :

I mention TBP because that is where I first seen the price, and it was on their update for that day.

I signed up for a 3 day trial to see if I liked it or if they had anything good. TBP showed that the site would rebill at $14.95 and the site said the same thing on the sign up page. TBP is not to blame because I seen the same thing they did.

The deal here worked just like any other trial. After a few days access it recurs at what ever the recur amount should be. Since the sign up page stated that the 30 membership for $24.95 or the trial for $4.95 would recur at $14.95 I thought it seemed like a decent deal.

TBP got their information from the same place I did, the sign up page. The issue is that is not what they charge. They have another set for rules listed in the customer service page. Of course a person usually only goes to this page AFTER having a problem, not before.

The point is that they advertise one price up front, and they charge based off a price that is displayed somewhere other than the sign up page.

As for me, my trial rebilled at the higher amount. Not the amount shown on the sign up page. So in effect I was billed $10 more than I had expected for the additional 30 days.

06-12-09  11:31am

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3

lk2fireone (194) REPLY TO #2 - badandy400 :

I only mentioned leaving out PU from your email because normally it's better to keep things simple. Less confusion that way, easier to understand.

I agree that you should have gotten the $14.95 rate when you were rebilled for 30 days, because that's the rate the signup page shows.

If you don't get that rate, instead are charged $24.95, send a second email explaining you sent a first request, and this is a second request for a refund since you are being overcharged for your subscription. And send the details of why you are being overcharged in the second email.

If you don't get satisfaction, go to your credit card company, and they should credit you with the $10 difference.

One quibble: I see a "$4.95 Two Day Trial Membership". This is shown both at PU and at the nakedcloset site signup page. Unless you specifically remember that your trial membership was for 3 days, it was more likely for 2 days.

Best of luck with the problem.

06-12-09  02:11pm

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4

badandy400 (103) REPLY TO #3 - lk2fireone :

In my email to them I did not mention TBP. I pretty much never do mention TBP in correspondences with websites. I mentioned them here because they have the same price displayed as the sign up page did and it was on the same day that TBP posted that site.

You are correct about the length of the trial. I knew it was two days when going into this, and it does not change anything here. I did not check on the duration of the trial before responding since that is not the part in question.

I sent them one email with everything in it, including quotes of the pricing. Also a request for a refund of the difference. I have no issues with paying the $14.95, since that is what I had expected to pay anyway.

Hopefully they are decent about it, I am still sorting out my last credit card issue!

06-12-09  04:15pm

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