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Brazzers (3)

PinkPanther (46) 06-08-09  06:22pm
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Brazzers - Another Site With No Cust Service

OK, so after I saw the news about Brazzers going High-Def, I decided to check them out and see that among the first high-def scenes is a new Jenna Haze scene and the trailer looks really hot - so I'm trolling around the internet looking for hot deals involving Brazzers over the next few days - cause there's always something - and I see an ad for Brazzers Plus - which is Brazzers PLUS Mofos.com - I check out the price and I see a price of $7.95/month if you join for a year, which is what I've been seeing as the price for Brazzers by itself.

So I take them up on it - and I have a confirmed membership to Brazzers.com with no access to Mofos.com - What the fuck?

So I go to their support page. I call the phone # and it's too late - they say that they only have phone support 11 AM to 11 PM eastern. I try their live chat - and their is no live chat support. So I send an e-mail to their support e-mail. And I get a response after a couple of days from someone that obviously didn't even bother to read my original e-mail telling me that I have a membership to Brazzers.com and no membership to Mofos.com - yeah, that's the fucking problem is that I was offered BOTH and I only have ONE - Jeeeezzz!! - so I send a response spelling that out even clearer than my original e-mail.

No response to that - but since it's within the 11 AM to 11 PM Eastern window, I call the phone # support. I'm on hold for 10 minutes and then I get a message at 6:11 PM PST, which is 9:11 EST, telling me that their office is now closed because they are only open 11 AM to 11 PM Eastern - what the fuck??????

They may have a more-than-decent site but they have bait-and-switch offers and NO CUSTOMER SERVICE WHATSOEVER!!!

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Comment Replies (6)

Replies to the user comment above.

Msg # User Message Date

1

GCode (101) Ouch, I hate it when sites have an automated response to questions in support or just seem so damn thickheaded that they give an answer to a clear, concise question with complete vagueness. I've had this happen to me quite a few times and I do feel it does affect my overall experience with a site in general.

As for the place where you got the deal, I'm guessing it was a link out to the site which then offered this price at their billing processor (like how TBP discounts work?). Maybe, you can attempt to contact support or someone from the site that gave the discount link to confirm the discount is still in effect or had success? Good luck with this adventure, I hate the waiting process when shit goes wrong and I know what you are feeling right now :(

06-08-09  07:35pm

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2

PinkPanther (46) REPLY TO #1 - GCode :

It's a Brazzers offer - they're the ones that do both Brazzers & Mofos.com - google BrazzersPlus and you can find the same offer that I bit on. It's not an offer from some random 3rd party
06-08-09  07:38pm

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3

GCode (101) REPLY TO #2 - PinkPanther :

Oh, I think I might have read the comment wrong. My mistake. Give us an update on your situation if you can actually get through to customer service on the phone or if they give you a valid response. If it is a direct sale from the merchant and they do not honor the sale, then that is extremely shady business and should be looked at more closely.
06-08-09  07:44pm

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4

RagingBuddhist (65) (Insert my usual rant against this site here)
06-08-09  08:40pm

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5

PinkPanther (46) I finally received a reponse to my actual question saying that they have no option to join both Brazzers & Mofos.com for one year. I went back through the original search and links that I had joined through and.... I found that they are correct, though it's rather deceptive, I believe.

First you get this page touting Brazzers Plus

http://www.brazzers.com/tour3/?action=packages

Then you click on the "Get More Porn For Less Money" link and you get this page:

http://enter.brazzers.com/signup/signup....ats=Mzk3NzExOjU0OjI0
,43,0,0,0&step=2&qualify=1&tpl=join31

If you have very good vision you'll read all the tiny print that says that the one-year deal is for "All Brazzers Sites" and the only deal that includes Mofos.com is the 1 Month Membership of $34.95/month, but when you're starting from a page advertising Brazzers Plus and have clicked through from there and one price is advertising "you save 30% off Regular Price" and the price at the top is advertising in big letters, Best Value - You Save 70% Every Month - well, it's easy to miss those small letters.

I'm glad that they eventually answered my question. I'm not happy about how long it took and I have no compliments for their business practices, which I consider to be as close to Bait and Switch as you can get without actually being there.

06-10-09  06:06pm

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6

largeun (9) REPLY TO #5 - PinkPanther :

Oh, the old bat vision read the tiny molecular print hype yeah?

I hate sites that do that shit and thus Brazzers is always low on my list.
This is why I caned the review.

06-12-09  09:18am

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