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uscue (39) 01-08-09  10:15am
Rookie Badge  Talk Back  Pollster  Trusted User  Male Profile TRUST USER?   YES (31), NO (0)

Cancellation Fraud

WARNING: The online cancellation and their support page do not work. When attempting to cancel an account, after inputting my information it says that it cannot locate member information. Then attempt to go to the support page and cancel there...same problem. On the support page there is a spot to email customer service (via their in-browser email option, no email address is given). I fill in my information (surprise, surprise - one of the options for subject is Cancelling Problems) and after clicking send, I get an error page saying I do not have permission to use this form.

What?!? Next up is to call the number which I've never had to do and see what happens next. This site is obviously completely into fraud. Luckily I was smart enough to check for the cross-sales on the sign up page (which there were two pre-checked cross sales that would end up costing $60 if you don't catch it).

Pornusers/Khan/TBP, please add this to your blacklist section as one of the networks that you refuse to do business with because what I have to go through to cancel an account is not normal business practices. They hope that you give up and believe that you don't have an account like it tells you so that they can continue to charge you.

One final warning sign I forgot to mention: the support page has a disclaimer stating that there has been an increase in fraud recently, but states that it is user fraud and not fraud done by the websites. Typical.

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Comment Replies (8)

Replies to the user comment above.

Msg # User Message Date

1

Rick
PU Staff
Hi uscue,

Sorry to hear you had these problems.

Have you tried to cancel from here?
http://nb.membershipassistance.com

This issue seems pretty serious. I'm going to have my staff look into this further. We don't have a blacklist, but we have the ability to completely ban a company if necessary.

Thanks for the report!
Rick

01-08-09  11:48am

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2

uscue (39) REPLY TO #1 - Rick :

Hi Rick,

I just tried that site but no luck. I actually called the number on their website and the customer service rep told me that she cancelled my account and I should get a confirmation email, but that was seven hours ago and I still haven't gotten the confirmation email so I'm guessing that didn't happen. I'm going to call again tomorrow and record the conversation because this is just ridiculous. I've never had a problem like this in the 30 or so sites I've ever been a member to.

Obviously you all have to look into it and see what happens when you work with them, but I honestly believe this network has intentions to cheat people out of their money. Why else is it so difficult to try to cancel a membership? And why else does their cancellation page not work?

01-08-09  08:13pm

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3

Pornjackker (37) Thanks for the warning, I've had the same experience with two
other networks I've joined recently. No email confirmation and
then going to their support page stating I have no membership.
This site is being deleted from bookmarks.

01-10-09  05:56pm

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4

uscue (39) Phone call did the trick, although I never got the email confirmation that the person told me so I called back the next day to double check. Finally got the email confirmation that I cancelled after the scheduled re-bill date but I am happy to say that I wasn't rebilled. Why wait so long to send the confirmation email and make me sweat it out?

Regardless, never doing business with this company again. Hey TBP, maybe you can start including in your reviews the ease/difficulties of cancellation with sites. If they visit and start seeing that your reviews warn customers about their practice, maybe they'll all make it easier. Never any problems with Ccbill or epoch companies though.

01-14-09  08:26am

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5

mbaya (356) REPLY TO #4 - uscue :

I take it from your comment that the billing company was neither CCBill nor Epoch. Reputable websites usually use these two. Disreputable sites get kicked off and have to use other billing companies. If you see something like Jettis Int, that should be a red flag. I am sure not all sites that use second tier billing sites are a problem, but this is not a good sign. Another red flag here is a free trial. Nothing is really free. The explanation is yet another red flag. The monthly rate is $39.95. Now they have an incentive to not cancel the "free" trial. Yet another red flag is prechecked cross sells. While not disreputable, it is a sign that the site is not looking out for their members, but for their own bottom line. BEWARE!
01-15-09  11:35am

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6

BluesClues (Unverified) This site is a scam for sure. I had the same problem, made me very angry. Did some research, seems they outsource billing to make it very difficult to find out where to cancel your membership. It also seems this is done on purpose. Their in-house member service is obviously intended to be a joke at your expense. The picture of the telephone operator on the support home page says it all. Again, these guys are trying to screw you. Also, they tried to bill me several times for things I did not purchase and repeated my monthly billing cycle to early. DO NOT JOIN THIS SITE.
I did find a site to cancel with however. If you google search "netbilling cancellation" (no "") one of your top three hits should be the netbilling cancellation self-service page. Do not type "netbilling.com" into your browser because it will take you to netbilling's home page which is difficult to navigate and is not intended for member cancellation purposes. At any rate, fill in your information and it should pull up your account. It worked for me anyway. Here is the link, not sure if it will work.

https://secure.netbilling.com/gw/native/...2?agent=102677383816

Try to copy/paste if it doesn't link properly.

FYI, Im going to try and flame these losers on as many sites as I can and report them to the proper authorities for fraud. Anyone who has had similar problems should do the same. Hope this helps.

03-14-09  12:20pm

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7

pissedoff (0) I'm having the same problem! These guys are seriously scamming here. I have no way to cancel, i can't even find the number, and im not sure what else i can really do. I don't feel like going to my bank about it. I'm still in the 3 day trial but email says either "forbidden" or "cannot be found" when you send a request. When i put in my info, no matter what combination of it it also says the same thing.
uscue, do you have the number still or know where you found yours? they may have removed it from their site.

04-08-09  03:57pm

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8

Khan
PU Staff
REPLY TO #7 - pissedoff :

Don't know if it'll help but ...

Visiting the site from our link and then going to the very bottom of the page, I see a link for "Customer Support". Following that link takes you to a passthrough page that leads to
http://www.creamsupport.com/main.html
... on that page is listed several support numbers. It looks like which number you call is based on how the site is shown on your billing.

Again, not sure if that's what you're looking for but might be a good place to start.

Good luck

04-08-09  06:22pm

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