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VideoBox (7)

rearadmiral (322) 09-19-08  01:20pm
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VB Billing Issue

I had been a VB member for a long time, probably 4+ years. I've even recommended it to friends who have gone on to get memberships. Today though, something happened that, while trivial, reminded me that all big companies, VB included, don't really think about customer service. My account was deleted today. I can only presume that this happened because the expiry date on my credit card changed. No big deal, but they have my email address - wouldn't it make more sense to fire off an email to ask for an updated expiry date?

Maybe this is a sign... I have been looking for more niche stuff so maybe now is the time to leave VB for a while.

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Msg # User Message Date

1

badandy400 (103) When my non-recurring long term membership expired a few months back they did not say anything either. What mad me a bit mad is that I could not simply renew or even use the same username!

Now in their defense on your issue. Assuming you went through CCBill, VB would not actually have your credit card information. So, they would have no idea your information was going to change, and CCBill handles all that stuff for them. You can update your information on CCBill now to prevent these issues.

09-19-08  07:48pm

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2

exotics4me (463) I had this happen to me on Eve Angel's site last year. The payment processor said that there is only a certain amount of months they can recur your account, without opening a new account. I don't know if this is some kind of new rule or maybe it could even depend on who you have your card with, they could be stopping it after so many months since there are so many scams these days that charge a person's card every month without them even noticing. The limit on mine was 12 months, after that, I had to go back and re-register. So, I wouldn't count on it being VB's fault. I know there has been a scam going where a place calls and says you have won X amount of free gas, to confirm your birthday, by pressing it in and somehow, they then have you "confirmed" into a coupon club that costs $15 a month. Then again, you aren't likely to get an answer from VB, I've sent them a dozen or so support mails over the years and never received a reply.
09-19-08  11:12pm

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