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jcextra (0) 04-12-08  06:42pm
No Badges TRUST USER?   YES (0), NO (0)

Rebilling Problem

I signed up with these guys. I enjoyed the site enough, but I canceled my account well before the month was up. The CCBill website clearly shows that I canceled, but I was still rebilled and have access to the site.

My problem is I can not get anyone to answer any emails. Not any of the emails from PMP or even an email into CCBill.

Really not sure what to do.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

Toadsith (48) When in doubt, have your credit card dispute the charges. 99.9% of the time the customer wins. (I work for an e-commerce company that sells computer modification parts and we've only won one charge-back, ever.) All you need to do is make one phone call to the number on the back of your credit card, explain to them which charge your are disputing and why, and then they'll do the rest of the work and you should see the charge removed from your card in a relatively timely manner.
04-12-08  07:27pm

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2

Drooler (218) Document everything, too. Print out the record from CCbill that shows when you joined and that you cancelled and when it was. You should have gotten emails from CCbill about when you joined and when you cancelled, too. Keep notes about when you sent emails to the site and to ccbill and how long it took them to respond to you and what their responses were, if any.

It might depend on the cardholder agreement, but when I've had to dispute charges, I've always sent a letter by post with the necessary documentation. The one I've got says that your rights are not preserved if you don't do this.

Good luck, and thanks for the info on this site.

04-13-08  04:23am

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3

badandy400 (103) Let us know how this turns out. I want to know if these people are screwing us or if it was just a simple mistake. I guess if they dont respond to emails though....
04-13-08  08:18pm

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4

wiild1 (Unverified) I had a similar problem: I "got" signed up to this site against my will when signing up to another trail membership. I tried to cancel but The cancel link did not work and the "24h" customer service did not repond.

I finally got through on the phone and according to the representative I am now not a member but I would not be too surprised if they try to charge me, if so I will of course not accept it.

Check out my comment related to this scam here:

http://www.pornusers.com/replies_view.html?id=31801

03-01-09  07:17am

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