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RE: SnowDude's Review

Fri, 05 Oct 2007 20:07:54 PDT

4 Real Amateurs (1)

10-05-07 08:07pm

REVIEW REPLY by SnowDude (214)

To Bruce (Webmaster):

Hey Bruce,

Just wanted to let you know I posted a follow up to my original review of your site and upped the score a couple points that are well deserved from how well you treated me, even though I caused the problem in question. I wish you the greatest of success in the future!

Best,
SD

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RE: SnowDude's Review

Sun, 09 Sep 2007 06:16:04 PDT

4 Real Amateurs (1)

09-09-07 06:16am

REVIEW REPLY by Bruce (Webmaster)

To SnowDude (214):

Hi again :)

I'm sorry to hear that there were some problems. You can cancel up until the last day with us, as long as we get it before you get rebilled. We suggest that people cancel at least 3 days before their renewal date to avoid any problems. When you cancel with us, you still get the remainder of your current membership terms, so if a person wanted to cance the first day after they signed up for a 90 day membership, they still get the entire 90 days to view the site.

If you want, drop me an email at bruce AT 4realmedia.com and I'll look into what happened with your account.

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RE: SnowDude's Review

Sat, 08 Sep 2007 21:40:35 PDT

4 Real Amateurs (1)

09-08-07 09:40pm

REVIEW REPLY by SnowDude (214)

To Bruce (Webmaster):

Hey Bruce!

I'm glad my feedback was useful and it sounds like you addressed the points I made perfectly.

I was very pleased with you site overall, but do have to admit I've had an issue with your billing folks. It's mostly my fault, but apparently I didn't cancel soon enough and got charged for an extra month. I'm used to the larger billing companies that allow cancellations through the last day of a 30 day membership, so admittedly I am in the wrong, but I would suggest giving some folks a bit of leeway if it happens in other cases. I'm all for independant billers, but you should realize what we're used to with sites like CCBill.

Regardless, glad I could be of help on the other issue and it's cool when webmasters are so responsive to users comments. That rocks!

Best,
SD

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RE: SnowDude's Review

Fri, 07 Sep 2007 05:58:15 PDT

4 Real Amateurs (1)

09-07-07 05:58am

REVIEW REPLY by Bruce (Webmaster)

To SnowDude (214):

Thank you for the great feedback!

We have lenghtened the top 100 list to show more of the titles, as well as now when you mouse over any video or photo listed in the top rated list, the site now displays a small thumbnail so you can see what it is you can click on without having to go to the update itself.

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