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RE: Thank You 21Sextury

Wed, 06 Aug 2008 07:02:37 PDT

DP Fanatics (2)

08-06-08 07:02am

COMMENT REPLY by apoctom (142)

To PinkPanther (30):

Thank you. That was exactly my point.

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RE: Thank You 21Sextury

Wed, 06 Aug 2008 06:59:30 PDT

DP Fanatics (2)

08-06-08 06:59am

COMMENT REPLY by PinkPanther (30)

To apoctom (142):

With all the controversy over when reviews can be made for free access to a site, the more important point here, in my opinion, is that they stepped up to do something to try to make you happy, in fact they gave you two choices, which definitely qualifies as good Customer Service and I agree that's worthy of a comment here.

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 11:55:46 PDT

DP Fanatics (2)

08-05-08 11:55am

COMMENT REPLY by apoctom (142)

To Khan (Staff):

Yeah, that is different than the way I remembered the policy. This was the first time that I have had this situation happen, so I'll keep the policy in mind should it arise again.

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 11:52:10 PDT

DP Fanatics (2)

08-05-08 11:52am

COMMENT REPLY by Khan (Staff)

To apoctom (142):

We recently did a little rewording of our policy on not allowing reviews based on free access.

The exact wording is now:
5. Reviews may NOT be based on LIMITED Trials or FREE Access to a site unless such free access is a normal part of a PAID subscription to a network. Users MAY NOT contact webmasters / site owners asking for free access for the purposes to do a review.

See http://www.pornusers.com/terms.html for full terms

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 11:18:43 PDT

DP Fanatics (2)

08-05-08 11:18am

COMMENT REPLY by Wittyguy (31)

To apoctom (142):

That's cool. I went back and read your review on DP Overload after I posted my reply so I understand a bit better the goings on here. Thanks for clarifying the situation.

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 11:14:38 PDT

DP Fanatics (2)

08-05-08 11:14am

COMMENT REPLY by apoctom (142)

To Wittyguy (31):

I understand how you could view it that way. I also got a comment from Khan (PU Webmaster) to that idea.

I don't believe that I received a free membership, since it is actually part of the network. The web admins simply added this site to my network access earlier than usual.

However, I also understand that it could be viewed as getting a free membership. Therefore, I have not and will not review this site.

At the end of the day, based on my conversations with the admins, I would like to think that they are giving me access in order to satisfy a customer, not to bribe me into a positive review. I feel that way because:
1. I did not change my review or comment of DP Overload, the review which started my conversations with the admins.
2. I cancelled my subscription prior to writing my initial review. I never offered and they never proposed that I re-join their service.

The bottom line is that if a website offers poor customer service, I would make sure that members of PornUsers know about it. Similarly, if a website offers customer service above and beyond, I want everyone to know about that, too.

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 11:06:36 PDT

DP Fanatics (2)

08-05-08 11:06am

COMMENT REPLY by apoctom (142)

To Khan (Staff):

I am familiar with the policy. While I feel that I got access to a network site and not a free membership, I don't think that challenging the limits of the policy is necessary.

I have also edited my comment to that effect, since I should have stated that in the beginning.

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 10:56:52 PDT

DP Fanatics (2)

08-05-08 10:56am

COMMENT REPLY by Wittyguy (31)

To apoctom (142):

So, just to make clear, the admin staff at 21st Sextury gave you free access based upon your review? If so, doesn't it seem like they're trying to "buy" a good review from you?

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RE: Thank You 21Sextury

Tue, 05 Aug 2008 10:56:19 PDT

DP Fanatics (2)

08-05-08 10:56am

COMMENT REPLY by Khan (Staff)

To apoctom (142):

Please remember you may NOT submit Reviews based on Free Access to a site.

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DP Fanatics Comment

Tue, 05 Aug 2008 10:52:16 PDT

DP Fanatics (2)

08-05-08 10:52am

COMMENT by apoctom (142)

Thank You 21Sextury

I want to thank the 21Sextury admins who gave me access to this site as a result of my review of DP Overload. Unlike that site, DP Fanatics features 100% exclusive content produced by 21Sextury. This site is much more in line with what I expected from this studio's network.

UPDATE: In compliance with PU policy, I will not be reviewing this website. While I don't feel like I received a free website in order to induce a good review, I believe that the perception of honesty is as important as actual integrity.

UPDATE 2: Since there is some doubt, I feel like I should explain why I posted this comment. If a website has bad customer service, I want everyone to know. But, spreading good news about good customer service is also important. The web admins at 21Sextury took the time to address my complaints about one of their network sites, I believe that qualifies as good customer service. The fact that they replaced a poor quality site with a good one in my membership shows that they are trying to take care of their customers. That sort of effort needs to rewarded at least as much as the poor service of other websites should be admonished.

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RE: nadiencendia's Review

Sun, 18 Nov 2007 14:31:52 PST

DP Fanatics (2)

11-18-07 02:31pm

REVIEW REPLY by nadiencendia (44)

To apoctom (142):

Well, this sliced updates system applies to all NEW 21st Sextury sites, such as Sweetsophiemoone, DPFanatics, Footsiebabes, Lezbohoneys, etc. The oldest ones, such as Clubsandy or Pixandvideo, have a 1 set a day update system, which is really better. I would recommend Pixandvideo if you want to give them a try...

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RE: nadiencendia's Review

Sun, 18 Nov 2007 13:36:01 PST

DP Fanatics (2)

11-18-07 01:36pm

REVIEW REPLY by apoctom (142)

To nadiencendia (44):

Thanks for the quick response. I haven't joined any 21st Sextury sites and I might think twice now, given that the updates are the same for all of them.

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RE: nadiencendia's Review

Sun, 18 Nov 2007 12:31:50 PST

DP Fanatics (2)

11-18-07 12:31pm

REVIEW REPLY by nadiencendia (44)

To apoctom (142):

Hi, apoctom. If you have been a member of any other new 21st Sextury site, you will know the system: each new set is "added" one day; but in reality you can only access one small chunk of video and a part of the pics. The next day you get another piece and another bunch of photos; and the next day another piece, etc. So, it usually gets over a week (around 7-10 days) for the set to be complete. I really don't know why they do it like that: I would prefer to get one set a week, but to get it in full: I find this system really frustrating!

I hope I have answered your question.

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RE: nadiencendia's Review

Sun, 18 Nov 2007 11:52:47 PST

DP Fanatics (2)

11-18-07 11:52am

REVIEW REPLY by apoctom (142)

To nadiencendia (44):

Thanks for the good review. I had a question about the updates. You said that they only update once per week. (I agree that is pretty slow.) However, you also said that the updates are in small chunks. Does that mean it takes more than 1 week for a single scene to be updated? Or is it like Ass Traffic/Prime Cups/etc. where a single scene is uploaded in pieces over the course of a week so that the entire scene is done by the end of the week?

Thanks.

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