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wiild1 (Unverified)
07-03-09 11:04am
TRUST USER? YES
(28),
NO
(0)
Trial is NOT full!
The trial is FAR from full: you can download...well...almost nothing: a couple of pictures and maybe 1-2 of the short and small videos sized 20-75MB (5-8mins). You can only view SOME of the pictures, no ZIPs, no full videos and when you have started downloading 2 of the small videos you are prompted to upgrade to a full 39.99/month membership.
+ it's very difficult to cancel
+ it's slow: 20-30kb/s, I usually get 400-1000kb/s on my fast broadband connection.
Siteadmins, please update the correct info info on the TBP site.
WARNING: The online cancellation and their support page do not work. When attempting to cancel an account, after inputting my information it says that it cannot locate member information. Then attempt to go to the support page and cancel there...same problem. On the support page there is a spot to email customer service (via their in-browser email option, no email address is given). I fill in my information (surprise, surprise - one of the options for subject is Cancelling Problems) and after clicking send, I get an error page saying I do not have permission to use this form.
What?!? Next up is to call the number which I've never had to do and see what happens next. This site is obviously completely into fraud. Luckily I was smart enough to check for the cross-sales on the sign up page (which there were two pre-checked cross sales that would end up costing $60 if you don't catch it).
Pornusers/Khan/TBP, please add this to your blacklist section as one of the networks that you refuse to do business with because what I have to go through to cancel an account is not normal business practices. They hope that you give up and believe that you don't have an account like it tells you so that they can continue to charge you.
One final warning sign I forgot to mention: the support page has a disclaimer stating that there has been an increase in fraud recently, but states that it is user fraud and not fraud done by the websites. Typical.
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