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X-Art (4)

CWH75 (0) 07-16-14  10:06pm
No Badges TRUST USER?   YES (0), NO (0)

Technical Issues

Anybody else having trouble downloading from this site. It's terribly slow and can take upwards of 15-20 minutes just to download even the 960X540 file format. I really enjoy the site but I had to cancel my subscription because of this issue.

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Comment Replies (3)

Replies to the user comment above.

Msg # User Message Date

1

cybs (0) Yes the speed is absolutely abominable. The slowest site I have come across in at least the last two years. I have checked around with speedtest and yes, it is their site. Is it deliberate?

Also beware those who use proxies or have a dynamic URL allocated by your ISP, or use random Tor exit nodes, or VPN gateways. Their crude server will LOCK YOU OUT if it sees differing URLs. And it needs an e-mail exchange to get back in. Damn sledgehammer and nut comes to mind. In 2014 why can't they adopt the simple idea of asking for the password to be re-entered if they don't like a URL change. Just like other *modern* sites (eg babes.com) do it?

07-19-14  06:30am

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2

XArt (2)
Webmaster

Hello CWH75 -

It's Brigham, the co-owner of X-Art.

Colette and I take all customer comments to heart. We are available and 100% dedicated to making sure you - and every one of our members - gets the best technical support in the universe, and has the best possible customer experience.

I'd be more than happy to help you resolve your download issue.

There are a couple of troubleshooting steps we can take which I'm sure will lead to a solution.

You can send me an email through the support link located at x-art.com/support

In the subject line of your email, write ATTN: BRIGHAM - and I'll personally make sure issue you're experiencing is resolved to your satisfaction.

If you already cancelled your subscription, I'll refund you, resolve whatever issue you were having, and then give you a free 1 month subscription so you can come back, free of charge, as a happy customer.

I look forward to your email. Let's get this right!

Best regards,

Brigham
X-Art.com
Co-Owner

09-07-14  12:10pm

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3

XArt (2)
Webmaster
REPLY TO #1 - cybs :

Hi cybs -

It's Brigham, the co-owner of X-Art.

As I mentioned to the other user who was having a download issue, I'd be more than happy to help you solve this.

There are a couple of troubleshooting steps we can take which I'm sure address this for you.

Please contact me through the Support email link on X-Art. In the subject line of your email, write ATTN: BRIGHAM - and I'll personally make sure issue you're experiencing is resolved to your satisfaction.

Best regards,

Brigham
X-Art.com
Co-Owner

09-07-14  12:44pm

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