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pat362 (367) 06-29-14  10:38am
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Brazzer membership

I'm wondering if anybody else has had a similar problem with their Brazzer membership in the last few weeks or months. I had a recurring membership for the last couple of years and last Thursday I tried to log in and was told that my membership was no longer active. That was news to me as I hadn't actually cancelled it and even more importantly I never got an email stating that my membership was cancelled. I emailed their help desk who was suppose to get back to me within 48 hrs but that was yesterday.

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Msg # User Message Date

1

PinkPanther (46) Yes, I had this problem 4-6 weeks ago. I tried logging in, I got the "your membership has expired message", I called the C/S line, I was told, "The site's down, your membership hasn't expired. The site will be back up in a few hours." I tried logging in the next day, got the same message, got the same information when I called the C/S line. I tried logging in later that day, after the point that I was assured that the site would be back up, I got the same message at the site, I called the C/S line and that person got me back into the site, let me know the date that my membership really did expire and asked me if I wanted to renew it right then. I said, "Thanks but no thanks" and went on my merry way.
06-30-14  06:12pm

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2

pat362 (367) REPLY TO #1 - PinkPanther :

Thanks. Maybe I should call their help line because they aren't replying to my email request. All I want is confirmation that my membership is truly cancelled. I can't say that losing access to the site bothers me because I've been very disappointed in the bulk of their updates for a while and a break is just what the doctor ordered.
07-01-14  06:28am

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3

PinkPanther (46) REPLY TO #2 - pat362 :

Calling is the way to go for this site, in my experience.
07-04-14  10:51am

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