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grakkie (2) 05-24-14  01:43pm
No Badges TRUST USER?   YES (1), NO (0)

Locked accounts don't unlock automatically

This site has currently a 12GB download limit. Annoying to be sure and my fault for not realizing it when I signed up. The bigger bullshit though is that they don't automatically unlock the accounts after the 24 hour penalty period.

According to their terms, it's supposed to be locked for 24 hours if you exceed the download limit. However to get your account unlocked you have to email their support. I've been locked out of my account for periods of 30, 38 and currently 25 hours. That's an extra 15 hours - nearly an entire day of access - they've stolen from me. Complete bullshit. Download limits are bad enough - can blow through 12GB on my connection in less than an hour - but to not automatically unlock frozen accounts? That's next level.

I'm also pretty sure their stated 12 GB download limit is wrong. When I was most recently locked out it was after downloading 11.8 GB.

I will not be renewing my subscription or ever resubscribing!

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Comment Replies (3)

Replies to the user comment above.

Msg # User Message Date

1

LPee23 (13) That sounds like a terrible system. Not only does it piss customers off, but it wastes the support person's time on the clock.
05-24-14  06:39pm

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2

grakkie (2) REPLY TO #1 - LPee23 :

Yeah, it's completely pissing me off. I'm considering a chargeback! I've been locked out now for almost 30 hours. I've sent a half dozen messages and had no response so far. No idea when they'll get around to unlocking it but I considering this stealing from me - they're not holding up their end of the deal!
05-24-14  06:45pm

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3

Monahan (40) Stupid nonsense.

They will lose a lot of business from PU's who will pass.

Last rites.

06-05-14  11:54pm

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*Message rows highlighted in light orange are replies to replies.

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