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Woodman Casting X (0)

poi2005 (0) 05-21-14  11:20pm
No Badges TRUST USER?   YES (2), NO (0)

No access after unsubscribed before expiry date.

My subscription was supposed to end at 23/05/2014 according to "My Account" status. It even stated if I am unsubscribe before 23/05/2014, I will still have access until 23/05/2014.

Therefore I proceed to unsubscribe on 21/05/2014, but then on 22/05/2014, I have no longer access to the member areas. This is basically giving false information to me.

To be honest, quite disappointed with such thing. Paid for a full month access but not even able to use it until the expiry date if unsubscribe before the next charging date.

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Msg # User Message Date


Woodman Support (3)
Hi poi2005.

Thanks for your feedback, we have found the problem !

When you paid for 30 days, you have access for the full 30 days, even if you cancel before.

Let me details you the problem :
We grant a 31 days access instead of a 30 days to our members.
Billers have sometimes(often) problem to rebill, and they are late to tell us that a member is still a member, so we grant one day more.

But here when you ask to cancel, our biller tell us, exactly 30 days (and 0 hour, 0 min, 0s) after the beggining, "STOP his membership immediatly"

So our displayed membership end date was wrong.

We have fixed it, and now the real end date is displayed.
(Tips: The displayed date is GMT and it can be wrong depending on the Timezone your live)

Please contact us with the support form in order to give you the last membership day you expected to get

Woodman Support

05-22-14  09:48am

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