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rearadmiral (340) 04-15-14  12:37pm
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Issue with cancelling an add-on

I added on a group of sites called the "SuperPack" to my BB membership. I received an email with the joining information (with the same username and password as my main membership) and with a link for customer service that was different from my main membership. I followed the link to cancel the SuperPack membership and it's the same page as the main site where you have to select which site you want to cancel but "SuperPack" isn't listed. My confirmation email said I joined through Dancing Bear (which is part of the Pack) but the site said I didn't have a membership there.

Also, there is a two-part captcha where one part of it has to be the most difficult to decipher that I've ever seen.

I haven't had any billing issues, but my advice is to cancel any add-ons early in case you have problems. I've sent them and email and I'm hoping that cancellation isn't a more of a problem than it is already.

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Comment Replies (5)

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Msg # User Message Date

1

rearadmiral (340) I should add, in the interest of fairness, that my email received a response that was quick and effective. My advice to anyone joining an add-on here is to keep you joining email for any information you may need to cancel. I did, and though that didn't work I suspect that having all that information to provide in an email helped out.
04-17-14  04:35pm

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2

tribex (0) I'm having similar issues with cancelling my membership could you please tell me who to email.
05-08-14  10:35am

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3

rearadmiral (340) REPLY TO #2 - tribex :

I found the email address I used. They replied quickly and cancelled my membership with no issues.

help at bangbrossupport dot com

05-10-14  09:35am

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4

tribex (0) REPLY TO #3 - rearadmiral :

Thanks for the reply I got them to cancel my subscription,the site is not great they have some hot girls but the guys filming are kinda annoying.
05-11-14  10:39am

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5

rearadmiral (340) REPLY TO #4 - tribex :

I'm glad I could help.
05-11-14  05:06pm

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