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C1aud3 (0) 01-09-14  03:55pm
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Bad customer support.

I've been a member of this website for quite a few months now. At first, everything was working fine, but suddenly my account stopped working.

I then contacted their customer support through a company called Vendo Services. They basically told me that there's nothing wrong with my account and that there must be a technical issue with the website. They gave me an email address and told me to email them and ask for help. I did but no one ever replied me.

So I contacted Vendo Services again. They told me that there's nothing wrong with my account (again!) and gave me a different email to write to. I opened a support ticket using the second email address I was given and still got no answer (and yes, I checked my junk email folder).

It appears that the only solution I have to my problem now is to cancel my account and ask for a refund... This is not a very good way to keep your loyal customers happy.

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rearadmiral (304) Hearing stuff like this bugs me, because I've faced it too. You'd think that in an industry being battered by piracy that companies would step in quickly to assist a paying member. It seems more companies have bad customer service than companies with good customer service.

But sadly, this isn't just in the internet porn world.

01-09-14  04:10pm

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