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Met Art (2)

skippy (46) 09-18-13  05:03pm
Rookie Badge  Pollster  Top Monthly User  Male Profile TRUST USER?   YES (22), NO (0)

Top notch customer service

I firmly believe that a web site is only as good as its customer service. Once again this week, Met Art demonstrated that it is an AWESOME web site by providing some of the best online customer service I have ever experienced.

I upgraded my subscription from monthly to annual. My monthly subscription was through Epoch and my annual subscription is now through their new biller(Rocketgate?). What I did not realize is that Epoch had already queued me up for my monthly charge, which I saw on my account a few days after upgrading. I sent an email to Met Art support telling them about the issue. Within a few minutes, here is first class the response I got:

=================

Hi Scott,

My name is amnon and im the CEO of MetArt,

So sorry for your trouble; however rest assured you are in great hands and our support team is looking into this issue ASAP.

we will make you happy.

all the best,

Amnon
===========================
OK, I'm not easily impressed, but here is a guy who truly understands how important it is to be responsive to customers.
So many other websites (adult or otherwise) really don't care when there are problems and some (often adult) are downright obnoxious (Go look at the chain of my MPL Studios comments. I complained about an easily resolvable problem and MPL Studios blamed ME and permanently kicked me off of their site.)

Oh, and yes, I was promptly refunded the Epoch overcharge and received a follow up email from Met Art customer service to ensure everything was OK.

Kudos to Met Art for not only having a terrific web site, but for ensuring that, in the words of the CEO, "I am happy". Yes, I am happy. Thank you very much!

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

lk2fireone (194) I've been a member of MetArt many times in the past. I've also been a member of some of the newer sites in their network.

But I've never gotten a refund from them.

Maybe I should send an email complaining about how they seem to favor some members over others.

I've never even sent them an email to their customer service, that I can remember.

But I agree that MetArt is probably the best site for softcore erotic teen photos on the internet, considering their price, high quality of photosets and models, and massive content.

If there was some way they could improve their videos, I would give them a 100% score. But they seem to be trying to make their videos slightly more erotic.

09-19-13  10:17am

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2

skippy (46) REPLY TO #1 - lk2fireone :

OK, just to clarify, the refund was for a double billing. I paid Rocketgate for the annual subscription and then a few days later, Epoch charged me for the old monthly subscription because they did not get notice of the change. One moral to the story is that if you are going to upgrade, don't wait until a day or two before your original subscription would normally rebill. Give it a little more time than that....maybe a week in advance. You aren't losing anything because the upgrade only kicks in when the old subscription ends.
09-19-13  07:53pm

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3

lk2fireone (194) REPLY TO #2 - skippy :

Thanks for the clarification.

It was an empty day, so that is why I posted my comment/reply.

I do think that MetArt is a great site.

I never got a refund from them. But I was never double-billed from them, as far as I know.

Stay well.

09-20-13  02:48am

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4

Monahan (42) REPLY TO #3 - lk2fireone :

When I upgraded from monthly to annual a few years ago, the monthly still had 2 weeks or so to go. They immediately changed me to annual and prorated my partial month to the annual rate.

I was pleasantly surprised.

10-28-14  07:52pm

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