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Visit Reality Kings

Reality Kings (4)

Lews Therin (0) 09-24-07  05:19am
No Badges TRUST USER?   YES (0), NO (0)

No customer support whatsoever

Ok, getting pretty sick and tired of sending mails to their customer support.

9 days and 7 emails later I can still not access the site and I have still not gotten a single reply from customer support.

Any suggestions what steps I can make? I paid for 30 days and 9 are already over without access. This simple cannot be allowed...

Meanwhile I have gotten 2 spam mails saying "hey past member, we want you back"

I've never had trouble with any site before this

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Comment Replies (10)

Replies to the user comment above.

Msg # User Message Date

1

Denner (233) I signed up last monday and had no problems.
Was a little worried, though - because the the billingsystem: jetbill. com, billingservices.com and what not...

So I also canceled fast to see their reaction - that cancel also came promt.

But Asaghon, try this:

http://service.adultprovide.com

It's the link I got after signing up.

Have you checked if they have taken your money?

Good Luck

Denner

09-24-07  07:25am

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2

Lews Therin (0) REPLY TO #1 - Denner :

I have gotten that link as well after signing up. And I have sent 7 emails to that email listed there.
09-24-07  07:45am

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3

Denner (233) REPLY TO #2 - Lews Therin :

That sucks!

What about the site-webmaster?

If that does not work: Stop your payment....

09-24-07  07:52am

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4

Lews Therin (0) REPLY TO #3 - Denner :

It was only a 1-month subscribtion and it's already paid.
Problem is, I can't find any other email adress I can mail to

09-24-07  07:56am

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5

Denner (233) REPLY TO #4 - Lews Therin :

I got no more ideas right now - let's hope the webmasters at RK reads this and help you out....
Best
Denner

09-24-07  07:59am

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6

Lews Therin (0) REPLY TO #5 - Denner :

ok, several day and again several emails later and e message to the webmaster listed here on this site, stillNOTHNG.

Any idea where I can send mails/complaints for refunds or whatever? Surely they cannot just take my money without any conseqences?!

10-02-07  02:56am

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7

Denner (233) REPLY TO #6 - Lews Therin :

Hey Asaghon

That's not fair, for sure...
Well, as a user myself I have no futher ideas about how to solve your problem. But, I agree - that's a question of really bad customer-service (or rather no service at all).
Maybe PU should have a place for these kinds of bad behavior from site-owners/webmasters....

Hope for the best
Denner

10-02-07  09:31am

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8

Monahan (40) I agree that PU should have a new category to rate customer service and support, especially with a site problem like this one.

This site should get no new business from PU and TBP users unless and until it fixes its customer service function.

(Danni.com has the same problem, a non-responsive customer service function.) Bummer when you spend good money and can't get access or any support function to respond.

One suggestion. If the biller is CCBill, you can call them for help in contacting a site's customer support function.

10-14-07  02:19pm

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9

Lews Therin (0) REPLY TO #8 - Monahan :

I have tried contacting ccbill with my problem, but they don't seem to care much
10-14-07  05:15pm

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10

hafty (4)
Webmaster
Our Cusomter Support center experienced some issues with the email system during the month of October. All issues have been corrected and mails are being responded to within 24 hours.

Did you try calling our 800# located at:

http://www.rknethelp.com/home-contact.htm

We apologize for the problems you have experienced and would like to offer you a lifetime membership to make it up to you. We have been in business for over 10 years and are 110% committed to our customers.

Please contact me at mo@nastydollars.com or 305.695.6700 x104 to set you up.

Thank you for your patience.

mo

11-26-07  09:02am

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