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Visit VideoBox

VideoBox (6)

SuperBrowse (0) 01-22-07  12:53pm
No Badges TRUST USER?   YES (0), NO (0)

Unusable / No response / No refund

I subscribed a month ago and, from the start, I was not able to download anything easily. The speeds were extremely slow ( less than 1kB/s most times) and disconnected often.

There were no responses to my queries for help by the site administrators; the billing agency will not offer any refunds and cancelled my subscription.

I am not a satisfied user and will not recommend this site.

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Comment Replies (2)

Replies to the user comment above.

Msg # User Message Date

1

videobox (11)
Webmaster
We are aware of the problem have bought additional hardware and isp bandwidth to resolve the issue. You should see an improvement starting mid next week. VideoBox doesn't handle the billing process but your biller should be able to handle this for you. Which biller did you use. I will bring up this issue with them.


I am sorry for the inconvenience this has caused you I hope you can give us a try in the future.

Mike

01-31-07  02:27pm

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2

SuperBrowse (0) REPLY TO #1 - videobox :

Hi Mike,

I used ccbill which cancelled my subscription but would not refund me or give me a direct contact address to the site administrators. This was just a few days (maybe 3) after I subscribed.

However, my attempts to get in touch with the site administrators was unanswered for the entire month. (I used the contact form at the bottom of the videobox web page.) Has this also been fixed ?

Thanks.

02-01-07  09:08am

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