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Visit Hands on Hardcore

Hands on Hardcore (2)

stingerxxx (10) 05-21-13  01:22am
Rookie Badge TRUST USER?   YES (14), NO (0)

Beware Free Trial

If you decide to join "for free" through the 2-day trial period, beware that you must give at least 2 days' notice to terminate. In other words, you will end up paying the full subscription rate of $26.99 for a whole month (+ 2 days). This is deceptive.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

Ace DDF (49)
Webmaster
Hello Manast,

Sorry, but you are completely incorrect on that Point. Its a 2 Day Free Trial, and states very clearly that it will Rebill into a Monthly Membership. A customer can Cancel at anytime within the 48 Hours if they do not like the Product. As in all other Membership sites. credit card or billing details are acquired to make the transition into membership as smooth as possible. If we were to just give away 2 Days without acquiring billing details, well that wouldnt be smart business.

Could I ask you specifically, what kind of Lingo would you prefer to have underneath the 2 Day Free Trial to make it more clear, without jumbling up the Join Page with a bunch of words? I ask that sincerely as we are always looking for ways to improve, as you will see in the Phase 1 Relaunch of DDF Network tomorrow.

Thanks for your feedback, but we have been in the industry far too long to start being deceptive. We offer High Quality content, at a pretty good deal, ad we stand by that. Cheers.

-Ace

05-21-13  07:05am

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2

stingerxxx (10) REPLY TO #1 - Ace DDF :

Hi Ace,

I believe that under the words where it says "2 Day Free Trial" that you should also say "2 days' notice is required to cancel".

And I agree, you do offer high quality content and that's why I don't mind paying the monthly subscription because of the awesome quality. I only wish that I could have cancelled within the 2-day trial because I would instead have joined DDF Network to get access to all those great sites.

Cheers,

05-22-13  12:29am

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3

Ace DDF (49)
Webmaster
REPLY TO #2 - stingerxxx :

Hi Manast,

Thansk for your feedback. I would put that under the 2 Day Free Trial if it were accurate, but its not. You should be able to cancel at anytime within the 48hours of the Trial without being Billed. If this is not the case for anyone, please let me know and also who you were in contact with in Support, because it shouldnt be any other way. And actually if you message me at webmaster@ddfcash.com and send me your member details - I will personally see that you get access to DDF Network. Have a good day!

05-22-13  03:47am

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4

stingerxxx (10) REPLY TO #3 - Ace DDF :

Wow! Thanks for your fantastic customer support and generous offer. You're a real gentleman.
05-22-13  04:04am

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