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Robbi81 (4) 04-30-13  10:18pm
No Badges TRUST USER?   YES (17), NO (0)

Poor cancelation service.

If at all possible, try to avoid using their primary biller Rocketgate. Their cancelation process is very poor (apparently they cannot find my account, even though they are the biller on my receipt and still taking my monthly payments) and I have sent multiple emails to cancel my subscription with no response.

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Msg # User Message Date

1

Capn (28) I would just cancel the credit card, or better still report the charges as fraudulent to your credit card company.

Cap'n. :0/

05-01-13  10:48am

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2

Jay G (65) In the USA, my credit card statements include a telephone number for each charge, so one can call the billing number of the company that charged one's card.

This is intended to be a step before we call the credit card company for fraudulent charges. Credit card companies are very hard on companies that have excessive complaints (even to the point of no longer accepting charges from them), so I would strongly recommend calling if you have this feature available on your statement.

If not, contesting false and inaccurate charges helps not just you, but all other consumers by creating a record of poor practices with the credit card companies.

Finally, in the USA, canceling credit cards to avoid charges does not free you from credit card obligations and could hurt your credit rating.

Best wishes in fighting this.

05-02-13  04:55am

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