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Visit Devils Film

Devils Film (3)

lk2fireone (194) 04-18-13  01:20am
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Non-secure website for billing questions.

For billing or membership questions, you can use the website http://www.famecare.com.

One way to contact them is to enter the credit card you used to pay for the membership:
You enter the first 6 digits and last 4 digits.
You also enter the credit card expiration date year and month.

This is a non-secure site. There is no s in the http, which means the site is not encrypted.

It seems strange to me that a site would ask for credit card information over a non-secure site.

You can also start a chat, but I would guess that is also a non-secure method of exchanging information.

So the telephone would be the best way of communication, if you are are going to give credit card information, or any other sensitive data.
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Note: If you call the 877 telephone number, you will probably get a recorded message that all representatives are busy, and to leave your telephone # and last 4 digits of your credit card number.
Half an hour later, I am still waiting for a return call.

Much simpler to use the Devils Film website, to cancel the subscription, and ignore the famecare.com site completely.

An hour later, still waiting for the customer rep to call me back. But since I already cancelled through the Devils Film site, it's no big deal.

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Comment Replies (3)

Replies to the user comment above.

Msg # User Message Date

1

tboy (7) good spot, it might be worth asking them why they don't use https across their whole site, there are other forms that ask for user + pass as well which could be intercepted and distributed.
04-18-13  01:55am

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2

Capn (28) That really does not inspire any confidence.

Cap'n. :0/

04-19-13  04:20pm

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3

Erlib (0) I came here to say this. What's also strange is that the main site takes you to the place that asks you to call to cancel. But if you follow the link in the confirmation e-mail (mine was fameaid, which looks slightly different than famecare), then you can cancel after entering the six digits. It's really unsettling when there are so many different places to try and cancel instead of the main site or main billing site.
09-24-13  02:25pm

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