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Visit 21Sextury.com

21Sextury.com (10)

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SexCliche (12) 04-01-13  10:00pm
Rookie Badge  Male Profile TRUST USER?   YES (16), NO (0)
Status: Current Member for less than 1 month (at the time of review).
Updated: 04-04-13  08:53am  (Update History)
Reason: Had further experiences with site's customer support that prompted a revision of the score
Pros: -Variety of models, themes, and 'genres'
-Really hot girls
-Unfathomable amount of content (you won't scratch the surface in a month).
-HD Quality on many movies and photos
-Zipped photo-sets
-Frequent Updates
-DL Manager friendly (mostly)
-
Cons: -User interface is buggy
-Log ins time out after approx. 1 1/2 hours of inactivity (too short for my tastes)
-Renewal price expensive compared to initial discount.
-No download resume support with DL managers.
-General feel of the scenes is monotonous (see Bottom Line)
-File sizes are unlisted (hope you like surprises)
-Customer Service is a Joke
Bottom Line: I'm a returning member to this site after being off it for a few years. The Bottom Line is that this is a site that I like the idea of more than I like the site itself. In other words, the site appeals to me when I'm not a member, but quickly bores me once I buy a membership.

That being said there's a lot to like about this site. It features some of the hottest girls in the European industry and a few familiar faces from the American (e.g. Tori Black, Samantha Ryan, etc.) The site is huge with a nice variety of niches to suit your needs. Many videos (and certainly about all of the one's released in the last few years) are full HD. Photo sets are zipped for download (which I still can't believe isn't a universal feature on adult sites). Updates are daily and are a good mix of genres.

The bad side is that despite the variety of niches, the scenes don't vary that much from each other. Granted that, to an extent, one anal scene has a lot in common with the others, each scene is practically the same setup. Their porn could benefit from an awareness of particular fantasies and situations, rather than just particular sex acts. While what you get is good for the PU discount on your first month, it's just not good enough to keep me around for another month for $29.

Lastly, the site has made some major improvements to its technical aspects since I was last a member, but its still lacking. For one, it's buggy: I'll sometimes select a filter to sort scenes or models by, only to return to browse other scenes to find that I can't remove the old filter. Likewise, when you view a model's profile, it will have a preview pic of four or five of her scenes. These pics are supposed to be paginated (i.e. there's a link just above them for you to go to the next page) but clicking on 'next' will just reload her profile. If you want to view all of her scenes, you have to click on a different, not-quite-as-visible link.

For another, the site lacks some basic features. Video links don't indicate their size, which is problematic when deciding which quality video to download. The website appears to log users out after only a couple hours unless the page is refreshed regularly. This is particularly frustrating when in the middle of downloading a large file because, while they have support for download managers, they do not appear to support resuming a download that has been interrupted (I'm using FDM, so, of course, your mileage may vary).

That being said, I do recommend giving this site a chance if you catch one of PU's discounts.

ADDENDUM 1: The problem with the site automatically logging you out is apparently a problem common with wireless connections: if you don't have a static IP, their system will intermittently identify your computer as a different user and will bump you out of the members area; while I understand the logic behind it, it keeps users from sharing their passwords, it's an inelegant solution that produces infuriating results. I did have some success using the Firefox addon "Reload Every" however, even that didn't completely avoid the problem.

Addendum 2: Since I've written this review, I've encountered 21sextury's less than astounding customer service. I found them a little rude and very unhelpful. In response to an issue I was having, their reply was essentially: 'well, the problem is on your end: You fix it'. The support request was then closed without further ado. When I tried to click on links that would allow me to re-open the request and ask for more information, none of them worked, they all just redirected me to their homepage.

Clearly, whoever runs their customer service needs some lessons in troubleshooting and customer relations. My experience was bad enough to reduce my score from 81 to 76

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Review Replies (2)

Replies to the user review above.

Msg # User Message Date

1

brotherlove (0) Just be glad you even got a response from customer service. Out of about 12-15 times I've attempted to submit problems in the past through the official customer service channels I've gotten ZERO responses and have seen ZERO of those problems fixed.

The only responses I ever got from them was here on this site in response to comments, but apparently they stopped giving a cr@p completely and don't even do that anymore, which is not to imply the response here were ever helpful, just that there was a response.

04-06-13  10:11pm

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2

RustyJ (145) If you have issues with customer service, try writing your issues here. I know they should do it on their site properly but they seem to follow discussion here very actively.
04-08-13  12:45pm

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