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bibo (13) 12-20-12  10:03am
Rookie Badge  Pollster  Male Profile TRUST USER?   YES (22), NO (0)

Cancellation problems

I joined ddfprod a couple of weeks ago and when I decided to cancel my account, I found out that they did not send me an email with the cc processor, so I had to cancel my account via ddf directly. First time I opened a ticket, saying "please cancel my ddfproc.com account", I got a reply, saying "hey, it looks like you are a member of site X, would you like to cancel your account on site X?"
So I opened another ticket with a similar simple and clear instruction "Please cancel my ddfprod account." This time, they played the "Sorry, we're unable to find your account in our database. Please give us the last 4 digits of your cc number, the email account you registered with and your full name."
I replied with my site login, email address and last 4 digits of my cc number, so more than enough data to find me. Sure enough, I got another email, asking me for my full name.
Sorry, but this is a joke! NO cc processor needs that many informations. No other site is cheeky enough to ask for FOUR different identification parameters in order to just CANCEL an existing account. Sorry, ddf, but this is my last visit to your site.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

tangub (151) Agree they really need to sort out their cancellation procedure. When I used the cancellation form within their members area they didn't cancel it but sent me an email offering to reduce the recurring billing by 50% and instructed me that I had to reply within 48 hours to accept the discount or reply to the email to confirm I wished to proceed with the cancellation. I replied to confirm I wanted to proceed with the cancellation but I believe that email must have been ignored because I received no reply back or confirmation the subscription had actually been cancelled. After a couple of days with no reply I checked the confirmation email I recieved when I signed up which gave a URL for billing inquiries chp-ddfhelp.com. At that url there is the option to "locate order" by filling in your credit card details which brought up the transaction details pretty much the same as you get with CCBill or Epoch and there was a "cancel" link there so I could see they hadn't already cancelled it as requested. Anyhow I clicked the cancel link and it immediately generated an email confirming the subscription was cancelled.
12-20-12  10:45am

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2

Ace DDF (48)
Webmaster
Hello Bibo,

I apologize for your problems trying to cancel. We recently gravitated all of our Support to Gamma...using the Contact us or Support link should take you to www.ddfsupport.com which has many options for our customers including cancellation. This is the first ive heard of such a problem. The process is supposed to be easier for our customers, not more difficult. If you dont mind I am going to copy and paste your message and send it straight to the director of Gamma. I would like to get to the bottom of this problem so that it doesnt happen again. If you dont mind, could you email me at webmaster@ddfcash.com. I'd like to see what I can do to make this right for you.

Best--Ace

12-21-12  03:53am

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3

Ace DDF (48)
Webmaster
Happy Holidays!
12-21-12  03:56am

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4

cjd2004 (0) ddfsupport.com doesn't use encryption either..surely not a good idea when it is asking for parts of your credit card info.
12-22-12  04:06pm

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